IMS Endpoint Management Tower Lead

Accenture; Ottawa; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company is seeking a skilled IMS Endpoint Management Tower Lead in Ottawa. This role involves managing a team delivering critical workplace services, fostering client relationships, and ensuring efficient service delivery. Ideal candidates will have strong technical knowledge and leadership skills, along with the ability to drive business growth while mentoring their teams.

Qualifications

• Minimum of 5 years' experience in workplace services.
• Experience in managing Infra Managed Services delivery.
• Strong technical knowledge of O365, Intune, Defender, and Azure solutions.

Responsibilities

• Oversee delivery of workplace services and manage a team.
• Build and maintain relationships with client stakeholders.
• Develop and manage financial plans and resource allocation.

Skills

Client Relationship Management

Financial Planning

Capacity Planning

Project Management

Mentorship

Team Leadership

Strategic Thinking

Problem-Solving

Bilingual (French & English)

Tools

O365

Intune

Defender

Cisco AMP

Azure Virtual Desktop

Job description

Join to apply for the IMS Endpoint Management Tower Lead role at Accenture

We are seeking a highly skilled and experienced Endpoint Management Tower Lead to oversee the delivery of Infra Managed Services within the workplace services domain. In this role, you will manage a team responsible for delivering key workplace services, including desk-side support, O365 operations, Intune, Defender, Cisco AMP, and VDI solutions (Azure Virtual Desktop and Windows 365). You will also act as the primary liaison with client stakeholders, ensuring seamless service delivery and fostering strong relationships.

Key Responsibilities:

• Service Delivery Management: Oversee the delivery of workplace services, including desk-side support, O365 operations (legacy SharePoint and hybrid Exchange), Intune, Defender, Cisco AMP, VDI solutions.
• Team Leadership: Manage and mentor 4 direct reports who lead technical teams and handle day-to-day BAU activities for each squad.
• Client Relationship Management: Build and maintain strong relationships with client stakeholders, acting as a trusted advisor and point of contact.
• Staff Forecasting and Financial Planning: Develop and manage staff forecasting and financial plans to ensure efficient resource allocation and budget adherence.
• Project and Lead Generation: Identify and drive new leads and project opportunities to support business growth.
• Capacity Planning and Backlog Grooming: Ensure effective capacity planning and backlog grooming to meet service delivery goals and client expectations.
• Advisory Services: Provide strategic advisory support to client stakeholders, offering insights and recommendations to enhance service delivery.
• Mentorship: Mentor and guide team leads, fostering professional growth and development within the team.
• The role is required to work onsite typically 3 days a week. Travel may be required depending on business need and client requirements.

Basic Qualifications:

• Minimum of 5 years’ experience within the workplace services domain.
• Experience managing Infra Managed Services delivery.
• Strong technical knowledge of O365 operations, Intune, Defender, Cisco AMP, and Azure Virtual Desktop solutions.
• Demonstrated ability to manage and mentor teams, with experience overseeing direct reports.
• Excellent client relationship management and communication skills.
• Strong financial planning, capacity planning, and project management skills.
• Ability to identify and drive new business opportunities.
• Experience in backlog grooming and capacity planning is a plus.
• Must be eligible for Reliability Clearance Status.

Preferred Qualifications:

• Leadership and team-building capabilities.
• Strategic thinking and problem-solving skills.
• Strong organizational and time management abilities.
• Fluency in French and English.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Strategy/Planning and Information Technology

Industries

Business Consulting and Services