Import Ocean Coordinator

Shipco Transport; Montreal; On-site; CAD 45,000 - 65,000; Full time

Job summary

A logistics company in Montreal is seeking an Import Coordinator responsible for customer service and communication with clients and vendors. Ideal candidates will have at least 3 years of experience in freight forwarding, be bilingual in English and French, and possess strong organizational skills. This role offers comprehensive benefits after 90 days, including group insurance and retirement plans.

Benefits

Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance

HSA and Wellness account coverage after 90 days

RRSP and matching DPSP plan after 12 months of uninterrupted service

Qualifications

• Minimum 3 years experience from freight forwarding or NVOCC consolidator environment.
• Knowledge of customs regulations and understanding of Incoterms.
• Knowledge of EManifest regulations.

Responsibilities

• Monitor and action daily emails from origin offices, agents, clients, and vendors.
• Notify origin of errors or exceptions regarding EManifest close messages.
• Ensure warehouses are provided with all required documentation.

Skills

Customer Service aptitude

Bilingual English/French

Detailed oriented

Multi-tasker

Ability to adapt to a fast paced environment

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Application Deadline: 15 August 2025

Department: Operations Import

Location: Montreal

Description

The Import Coordinator is responsible for the day-to-day tasks involved with customer service and communications with our clients, origin offices, agents, and vendors to achieve our ultimate goal – customer satisfaction.


Key Responsibilities

• Monitor and action daily emails from origin offices, agents, clients, and vendors.
• Monitor EManifest close messages for acceptance and immediately notify origin of any errors or exceptions.
• Ensure warehouses are notified and provided with all correct required documentation, EDI transmissions, and container pickup numbers for all containers and/or coloads.
• Check OS&D offload reports and photos received from warehouses for cargo damages and/or overages and/or shortages and notify origin with discrepancies.
  
  
  

Skills, Knowledge and Expertise

• Superior Customer Service aptitude, detailed oriented, multi-tasker, and ability to adapt to a fast paced environment.
• Bilingual English/French
• Minimum 3 years experience from freight forwarding or NVOCC consolidator environment.
• Knowledge of customs regulations and understanding of Incoterms
• Knowledge of EManifest regulations
• Full computer literacy including ability to work with Microsoft Outlook, Word, Excel and Teams
  
  
  
  

Benefits

Benefits include Group Insurance covering Health, Dental, Life, AD&D, LTD and Critical Care Insurance, HSA and Wellness account coverage after 90 days. We also offer a RRSP and a matching DPSP plan after 12 months of uninterrupted service.