Implementations Analyst

CU Direct Corporation; Ontario; On-site; CAD 62,000 - 78,000; Full time

Job summary

A fintech company is seeking an Implementations Analyst to manage project implementations of software solutions. The candidate will ensure customer satisfaction, provide training, and support clients throughout the implementation. A BA/BS degree or relevant experience is required along with project management skills. The role offers competitive pay and an engaging company culture.

Benefits

Paid Time Off

401k (8% match)

College Tuition Benefits

Good Benefits options

Cultural and Holiday celebrations

Qualifications

• Two years experience providing implementation assistance for a large-scale system software.
• Strong knowledge of credit union operations and regulatory compliance.
• Experience with loan origination systems preferred.

Responsibilities

• Manage project implementation from beginning to end.
• Ensure highest customer satisfaction from project inception to acceptance.
• Provide training and support during the implementation period.

Skills

Project management skills

Strong oral and written communication

Technical aptitude

Negotiation skills

Education

BA/BS degree or two years commensurate experience

Tools

MS Word

MS Project

MS PowerPoint

MS Excel

Job description

Origence is always looking for diverse, talented people to join our exceptional team. Current job opportunities are posted here as they become available.

With 30 years at the forefront of fintech innovation, we specialize in SaaS lending solutions that lead the industry. Our core mission is customer-centric, focusing on empowering Credit Unions across the United States with the tools to offer accessible, competitive lending services. We're deeply committed to enhancing the financial ecosystem for a broad network of credit unions, members and auto dealers. We invest in our greatest assets, our employees, and foster a culture of innovation and ownership through freedom and responsibility. We celebrate fiscal accountability, operational rigor and efficiency to create a sustainably healthy and robust business for the long term.

The Implementations Analyst is responsible for the consultation, project management, installation and setup of software solutions that best meet the client’s business needs. Responsible for client training and technical support throughout the implementation.

What you will do:

Project Management

Works with project manager and directly with clients to successfully implement software from beginning to end. Prepares implementation documentation outlining the scope of work, project plan, and surveys. Consults with clients to understand their business processes and procedures and implement best practices. Manages list of open deliverables and issues that are critical to obtaining client signoff to go live separately from minor issues and enhancement requests.

Customer Satisfaction

Ensures the highest levels of customer satisfaction from project inception to client testing and acceptance. Sets and manages expectations and drives to meet deadlines. Ensures that the highest levels of service are provided by all parties involved and escalates when appropriate.

Training and Support

Responsible for training and support during the implementation period. Assists clients with training for key employees at the credit union and provides support via telephone and email throughout the implementation process.

The Ideal Candidate:

Education:

• BA/BS degree or two years commensurate experience.

Experience:

• Two years experience providing implementation assistance for a large-scale system software
• Strong knowledge of credit union operations and regulatory, compliance, credit scoring and lending environments
• Experience with loan originations systems and credit union core data processing systems is preferred

Specialized Skills:

• Strong project management skills with a demonstrated ability to manage on-time software projects
• Ability to manage several on-going projects at various stages in the process
• Strong oral and written communication skills
• Ability to influence others without direct authority; skillful negotiator with strong conflict management skills
• Excellent knowledge of PC based computer systems, including MS Word, Project, PowerPoint, Excel, etc.
• Strong technical aptitude with the ability to rapidly learn new systems and provide training and support to others
• Ability to travel

Perks and Benefits:

• Paid Time Off
• 401k (8% match)
• College Tuition Benefits/ Tuition Reimbursement
• Good Benefits options
• Company Culture! Cultural and Holiday celebrations, Theme days like Star Wars Day & Bring your Kids to Work Day, Monthly Townhalls and Quarterly Company Meetings that ensure awareness, inclusion, and transparency.

The starting salary range for this full-time position is $62,100- $77,600 per year. This base pay will take into consideration internal equity, candidate’s geographic region, job-related knowledge and experience among other factors. Origence maintains a highly competitive compensation program. Under company guidelines, this position is eligible for an annual bonus to provide an incentive to achieve targeted goals. Bonuses are awarded at company’s discretion on an individual basis.

Origence is an equal opportunity employer. All recruitment, hiring, training, compensation, benefits, discipline, and other terms and conditions of employment will be based upon an individuals’ qualifications regardless of race, religion, color, sex, gender identity, sexual orientation, national origin, ancestry, military service, marital status, pregnancy, age, protected medical condition, genetic information, disability or any other category protected by federal, state or local law.