Implementation Specialist (Vancouver)

EmergencyMD; Vancouver; On-site; CAD 80,000 - 100,000; Part time

Job summary

A healthcare technology company in Vancouver is seeking an Implementation Specialist to educate healthcare teams on the ALTA Platform. The role involves conducting training, addressing client needs, and fostering relationships within the healthcare sector. Ideal candidates will have a background in clinical practice and a passion for healthcare innovation. This is a part-time contract position with immediate start.

Qualifications

• Minimum 1-2 years of work experience in clinical or healthcare settings.
• Excellent customer service skills.
• Strong training capabilities for guiding customers.

Responsibilities

• Conduct product demonstrations addressing client concerns.
• Oversee product installation and deliver onsite training.
• Liaison with hospitals to provide pre- and post-implementation support.

Skills

Customer service

Clinical education

Communication

Resourcefulness

Organizational skills

Education

Minimum post-secondary degree/diploma

Job description

Implementation Specialist - Vancouver (ISV2509)

Passionate about healthcare innovation and adoption? Do you love working with people and making complex things feel approachable?

Become a healthcare technology educator, and join Able Innovations as an Implementation Specialist! Here is your opportunity to play a key role in transforming patient transfers in hospitals and care facilities.

Location: Vancouver, ON

Type: Contract / Temporary / Part-Time

Start date: Immediately

Experience: 2+ years; primary background in nursing or people-facing roles in healthcare preferred.

Education: Minimum post-secondary degree/diploma with a focus on clinical practice and integration in healthcare facilities

Note: Applications will be reviewed on a rolling basis; early applications are encouraged

About Able Innovations:

At Able Innovations, we are redefining how patients are moved in healthcare environments. Our powered transfer platform enables smoother, safer and more dignified patient mobility-empowering healthcare teams and protecting caregivers from injury.

We are currently active in hospitals across Canada and growing. As we expand, we are looking for a people-oriented Implementation Specialist who can help healthcare teams adopt and embrace this technology with confidence.

About the position:

The Implementation Specialist is the bridge between our cutting-edge technology - the ALTA Platform - and the healthcare professionals who use it. You will lead on-site training, build relationships with clinical teams and ensure our devices become a natural part of daily care routines.

This role is ideal for someone who thrives at the intersection of technology, education and human connection.

This role is based in Vancouver, with frequent local and regional travel to healthcare facilities. You will be the face of Able Innovations in your territory, with support from our Toronto HQ.

Individuals with current contractual work as nurses, porters or relevant healthcare roles, who are interested in gaining management experience on the side, are encouraged to apply for this opportunity.

Responsibilities

• Part of the Business Development Team and will work closely with other product development team members to drive the successful adoption and expansion of our product.
• Conduct product demonstrations, addressing any client concerns with professionalism and in-depth product knowledge.
• Oversee product installation and deliver onsite training for client staff on ALTA Platform functionalities.
• Liaison with hospitals and healthcare networks to provide end users with pre- and post-implementation support at hospitals and other healthcare networks.
• Develop and maintain training materials and workflow documentation for healthcare staff to optimize technology use.
• Support business development and marketing teams by providing clinical and technical expertise.
• Collect client feedback and promptly report any issues to the team, maintaining a high standard of service.
• Performs other related duties as assigned.

You will be successful if you are:

• Passionate about healthcare technology and innovation.
• Love working with people and can make complex things feel approachable.
• Experienced in clinical education, implementation, or client support in healthcare settings.
• A clear communicator—comfortable leading both group demos and 1-on-1 support.
• Resourceful, organized, and thrive in fast-paced environments.

Minimum Requirements:

• Minimum post secondary degree/diploma with a focus on clinical practice and integration.
• Minimum of 1-2 years of work experience in clinical, healthcare technology, or other healthcare settings.
• Excellent customer service skills, with the ability to engage effectively across various skill levels.
• Strong training and instructive capabilities for guiding customers and employees on product usage.
• Exceptional oral and written communication skills.
• Professional and empathetic approach when engaging with clients.
• Familiarity with medical terminology and experience in clinical settings is strongly preferred.
• Ability to travel extensively domestically and internationally, with flexible scheduling to accommodate business needs.
• Bonus: Prior experience in people relationships within healthcare facilities is ideal!

Application Requirements:

Please submit your resume and cover letter as a PDF document with the naming format "ISV2509_Firstname_Lastname". Please also include any relevant projects/portfolios.

Able Innovations is proud to be an equal-opportunity employer. We embrace diversity and are committed to creating an equitable and inclusive workplace. All aspects of employment are decided based on qualifications, merit, and business need. We do not discriminate on the basis of race, colour, religion, ethnic origin, marital status, age, place of origin, age, ancestry, physical or mental disability, creed, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, citizenship, record of offenses, veteran status or any other status protected under federal, provincial, or local law.