Implementation Specialist III

Groundbreaker. Game changer. Pioneer.

TRC has consistently set the standard for clients needing more than just engineering services by blending scientific expertise with cutting-edge technology to create innovative, enduring solutions. From pipelines to power plants, roadways to reservoirs, schoolyards to security solutions, clients look to TRC for breakthrough thinking backed by the innovative follow-through of an industry leader.

Our team works with a diverse range of commercial, industrial and government clients and the communities they serve. We are dedicated to delivering creative solutions that meet local needs, helping our clients thrive in a rapidly changing world. Together, we tackle challenges and strive to make the Earth a better place to live, community by community and project by project.

Joining TRC means engaging in interesting, meaningful projects. We pride ourselves on our collaborative spirit, entrepreneurial zeal and agile corporate structure. We recognize that the expertise of our staff is our strongest asset, so we generously reward employees for successful performance and invest in their careers through training and the development of new skills and certifications. At TRC, we believe in the power of diverse perspectives and are committed to fostering an inclusive environment where every team member can thrive. We offer a range of People Programs designed to support our employees' growth and well-being. Explore our programs here: TRC People Programs

At TRC, every voice is valued, every individual has the opportunity to make a difference, and together we shape a brighter, more sustainable future.

This position supports the TRC implementation of residential energy efficiency and the Home Performance program on Long Island. You draw on your related industry experience to include residential weatherization, HVAC/heat pump systems, installation practices and procedures, and project coordination experience to ensure consistent program implementation and trade ally (partner) support. Your strong time management skills, ability to prioritize, effectively communicate, and professionally represent our electric utility client allow you to succeed in our multi-faceted environment. The selected candidate focuses on meeting and exceeding key performance indicators and directly impacting the program's success.

You support daily program operations and serve as a resource for participating partners. Applicant will serve as liaison with dealer/distributors, manufacturer’s, local management, planning, and internal program teams. In this role you will conduct project document submittals and assist with project processing and provide partner support with project document submittals and Manual J reports. Additionally, you will assess project issues and develop resolutions to meet productivity, quality, and client-satisfaction goals/objectives. Finally, you will interface with program design and planning teams to ensure accurate application version deployment, partner communication, and database management.

Responsibilities will also include raising industry awareness and participation from the trades/distributors as needed to meet program goals. This includes outreach to HVAC (Heating, Ventilation, & Air Conditioning) contractors, distributors, and related industry partners to increase program awareness, support recruitment efforts and activities needed for program participation goals. This includes contractor recruitment efforts, program presentations to the industry, trades, residential consumers, and various utility events and forums.

Eligible candidates must be located in the Long Island, NY area.

Responsibilities include, but are not limited to:

1. Supporting the implementation and integrity of Home Performance and combination projects by:
2. Understanding and application of principles, concepts, practices, and standards.
3. Working knowledge of industry and company practices.
4. Providing timely partner support with commitment to customer satisfaction.
5. Participating in internal and external trainings.
6. Participating in marketing events and program collateral development.
7. Working with internal teams and partners to facilitate project submittals and review of documentation required for processing and project completions.
8. Supporting weekly Open House events.
9. Presenting program details to audiences for recruitment, training, and participation requirements.
10. Working with our utility client to ensure the program meets all contractual obligations with high customer satisfaction.
11. Utilizing our customer relationship management (CRM) database for project reviews and processing requirements.
12. Applying data analyst skills to identify trends and develop practices for efficient and accurate project processing.
13. Identifying and attending industry functions and meetings for recruitment and awareness efforts.

Basic Qualifications:

1. Ability to create and present customer educational documentation related to program participation to multiple demographic communities.
2. Understanding of technical documentation and equipment such as HVAC and related systems.
3. Basic understanding of building science, HVAC principles and practices, including common equipment & controls and industry best practices.
4. Ability to learn technical information and basic calculations as they apply to HVAC sizing, selection, and installation.
5. Ability to evaluate weatherization projects for additional energy efficiency opportunities.
6. Ability to learn, understand and apply energy efficiency principles and mathematical models.
7. Microsoft software experience, including Word, Excel, Outlook, PowerPoint.
8. Must be able to travel throughout the service territory as needed.
9. Must be available off hours and weekends as needed to support events on an as-needed basis.
10. Ability to create presentations and related program collateral to review with clients, and industry trades.
11. Strong written and verbal communication skills.
12. Ability to multi-task to support concurrent priorities.
13. Aptitude to effectively communicate, schedule meetings, and track tasks through completion.
14. Proven ability to perform well in a team environment.

Highly Competitive Applicants have:

1. Bachelor’s degree from an accredited college in a related discipline, or equivalent experience/combined education.
2. Demonstrated success in developing and maintaining customer, client, and vendor relationships with a high level of satisfaction.
3. Professional presence with desire to improve processes and exceed program goals.
4. Experience with using modeling industry software and/or Manual J software.
5. Strong time management skills and a demonstrated ability to work independently and as part of a team.
6. Aptitude for Microsoft Dynamics or other related CRM software.
7. Aptitude for Microsoft SharePoint.
8. Possess current industry certifications or training.

TRC offers a competitive benefit package consisting of:

• Medical, dental, vision, and disability insurance.
• 401k package that includes both traditional and Roth IRA options and Company match.
• Paid time off contingent upon full time or part time status and level of seniority (ranging from 15 to 25 days per year).
• All full-time employees enjoy a minimum of 8 Paid Holidays per year.
• TRC ensures that all employees, including those that work part-time, receive paid sick, family, and disability leave in accordance with the laws of their state of residence.

*These benefits are applicable to US employees depending on their employment status (full time, part time, or temporary). TRC offers jurisdiction specific benefit packages for International and Puerto Rico employees.

Compensation: In accordance with local law, the below salary range is applicable for the job and location associated with this requisition. Compensation will vary based upon experience, education, skill level, geographical location, and other compensable factors.

Other Compensation:Employee may be eligible for participation in the Company’s annual Discretionary Bonus Program which is contingent on Company, Business Segment, and Individual performance against Key Performance Indicators which vary by year and employee.

TRC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business needs. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Accessibility/Reasonable Accommodations

TRC complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at hr@trccompanies.com.

To address your request, the following information is needed:

• Name
• The best method for contacting you
• The position title
• Requisition number

Upon receipt of this information, we will respond to you promptly to obtain more information about your request.

The complete job description and application are available onTRC’s career site.

TRC accepts applications for this position on an ongoing, rolling basis and reserves the right to cancel this posting at any time.

USD $66,747.00 - USD $86,154.00 /Yr.