Implementation Specialist

Payworks; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading workforce management provider in Toronto is hiring an Implementation Specialist to manage client onboarding and ensure a smooth transition to the Payworks platform. Responsibilities include training clients, facilitating implementations, and providing ongoing support. Ideal candidates possess strong technical skills and a customer service orientation. Flexible work options are available, with benefits including a health spending account and professional development opportunities.

Benefits

Comprehensive employer paid benefits

Professional development opportunities

Community involvement days

Hybrid work model

Lifestyle Spending Account

Qualifications

• 3+ years of experience implementing workforce management solutions.
• Proficiency in Payroll and Absence Management modules.
• Ability to handle multiple demands concurrently.

Responsibilities

• Lead new clients through a seamless transition onto the Payworks platform.
• Manage new client expectations with high service levels.
• Facilitate client implementations, including training and data entry.

Skills

Experience with Payworks product

Strong technical skills

Customer service orientation

Excellent planning and organizational skills

Education

PCP Certification or related studies

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Doing business to business, person to person.Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes from coast to coast and more than 600 employees, we currently have an exciting opportunity on our Implementation team for the right candidate. Because when it comes to great people, there’s always room for one more.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

As an Implementation Specialist, you will lead new clients through a seamless transition onto the Payworks platform. You will be responsible for managing new client expectations with a high level of service and support in response to their implementation needs, regardless of account complexity. You will manage the set-up of the Payworks workforce management solution and deliver comprehensive training, taking the client from the close of the sale to the pass off to their assigned Client Service Representative. Leveraging your accelerated understanding of workforce management demands and strong project management skills, you will accurately assess and meet the needs of the client to ensure an efficient and effective implementation.

WHY YOU SHOULD CHOOSE PAYWORKS

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, Costco membership, fun office environment and events, and more!

PROVIDE AN EXCEPTIONAL CLIENT EXPERIENCE– IT’S WHAT YOU’LL DO

• Build client relationships – Payworks takes pride in delivering superior client service to businesses across Canada. As an Implementation Specialist, you will be the client administrator’s first point of contact and provide them with expert advice and guidance on the Payworks product while keeping payroll best practices in mind. Through needs analysis, you will uncover client requirements using effective probing techniques, active listening, and communication skills while identifying any issues or opportunities which arise from their queries.
• Implement great products –You will facilitate the client implementation, from data entry and training to equipment delivery, first go live and continuing support. With your keen attention to detail, you will gather and use the product input requirements specific to each client, enter data and administer the database set-up all while maintaining accuracy and integrity of information.
• Work with a team –You will communicate effectively with all functional areas of Payworks, pulling together all of the resources available to grow the business and meet company objectives.
• Enhance your career – We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success, including the option to gain your Payroll Compliance Professional (PCP) designation through Payworks’ close partnership with the National Payroll Institute (NPI)!

WHAT YOU’LL NEED TO SUCCEED

• 3+ years of experience working with the Payworks product. Proficiency in the Payroll and Absence Management modules, and exposure to the Time Management and Human Resources modules is preferred.
• PCP Certification or related studies, or an equivalent combination of education and experience, would be considered an asset.
• Previous experience implementing workforce management solutions or similar software is considered a strong asset.
• Strong technical skills, with proficiency in programs like Microsoft Excel, Word and Outlook.
• Customer service orientation, with experience conducting needs analysis processes to effectively present and discuss intangible services and solutions with clients.
• Excellent planning and organizational skills with the ability to handle multiple demands concurrently, has the ability to travel to client locations, work independently and demonstrate resourcefulness.

We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of our people. The Implementation Specialist has the option to work fully out of the Payworks office or on a hybrid work model, working in the office at least three (3) days a week.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.

Employees at Payworks’ come from different backgrounds, and we celebrate those differences. We are looking for the best candidate for this opportunity, but do not expect applicants to meet every qualification in order to be considered.