Implementation Project Manager

Absorb Technology; Canada; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading online training solutions provider is seeking an Implementation Project Manager to oversee software implementations and ensure client onboarding success. The ideal candidate will possess strong project management skills, have experience training clients, and possess a project-oriented mindset. This role offers fully remote work and a comprehensive benefits package, including health and wellness support.

Benefits

Flexible work arrangements

Comprehensive health benefits

New hire equipment allowance

Career growth opportunities

Qualifications

• 2-5 years in Client Onboarding or Project Management.
• Experience training clients on software.
• Project-oriented mindset.

Responsibilities

• Manage the software implementation process end-to-end.
• Document requirements and confirm project scope.
• Provide in-depth training customized for clients.

Skills

Client onboarding experience

Project management skills

SaaS understanding

Training experience

Tools

Salesforce

Microsoft Office

Monday.com

Job description

“Ever since my first day at Absorb, everyone has been welcoming and supportive all while keeping the client experience top of mind. Joining the Implementations team is a unique opportunity to dive deep into project management skills, as well as work with clients in a longer capacity to get them fully onboarded with Absorb’s LMS. Every Implementation is different, but this is a good thing as it allows you to be a creative problem solver! Our team is passionate, kind, and always willing to lend a helping hand. I am grateful to be apart of this amazing team here at Absorb!” - Samantha Martin, Team Lead Implementations

As an Implementation Project Manager at Absorb, you're the linchpin for our clients, ensuring they grasp the ins and outs of our cutting-edge product. Your role? To guarantee their seamless transition to our LMS. Acting as their main point of contact, project manager, guide, and educator, you'll drive client success by sharing your expert knowledge, offering best practice guidance, troubleshooting any implementation hurdles, and overseeing the complete rollout of the Absorb LMS. Simply put, you will elevate our client experiences and propel our technology forward!

• Own the software implementation process (average duration of 8 weeks) for new clients, end-to-end via phone, by email, and/or virtual meetings.
• Gather and document requirements, confirm project scope, and work with clients to develop achievable timelines and program goals.
• Act as a client partner and liaison for cross-departmental collaboration and resource management.
• Support and implement additional products and integrations such as RESTful API, CRM/HRM integrations, etc.
• Provide in-depth training on our LMS (Learning Management System), including best practices and workflows customized to each client’s needs.
• Manage a portfolio of projects, maintaining a high level of quality while coordinating multiple projects at once.

What you’ll bring:

• 2-5 years in Client Onboarding or Implementation and Project Management, working in software implementations, or similar experience.
• Previous training experience / software training experience.
• Understanding of basic online/SaaS (Software as a Service) concepts.
• Project oriented mindset.

Additional preferred qualifications:

• Previous LMS admin or training experience.
• Knowledge in the adult learning and E-learning industry
• PMP or formal project management experience.
• Previous experience working with data import tools.

Technologies we use:

• Absorb LMS, Salesforce, ChurnZero, Monday.com, Microsoft Teams, Microsoft Office, Gong

Are you ready to become an Absorber?

What we offer:

• Fully remote-first work with flexible work arrangements.
• Comprehensive Health and Wellness Benefits including retirement savings programs, eligibility for two different bonus plans, generous time off, comprehensive medical and dental benefits based on your country of location.
• New Hire Equipment Allowance and monthly Flex Allowance to support your success.
• Endless opportunity for career growth and internal mobility
• Employee driven DE&I programs
• Games room, meditation & yoga space, state of the art workplace for Absorbers in our Calgary office

Who are we?

Absorb Software is a remote-first company that provides online training solutions to leading organizations around the world. Absorb is a cloud-based learning management system (LMS) engineered to inspire learning and fuel business productivity. Our online learning platform combines forward-thinking technology built to scale as our customer’s organizations grow. We empower learners to enrich their lives, workplaces and communities.

Our values are simple:

• We achieve exceptional results by genuinely caring about each other and the work we do.
• We’re united, and we grow through our commitment to elevating continual learning!

Absorb is proud to be an equal opportunity employer, we celebrate diversity and are committed to creating a safe and inclusive environment for all our people. All employment decisions are based on business needs, job requirements and individual qualifications. In the event a current Absorb employee would like to apply for this role they will inform their supervisor prior to submitting their application. Successful candidates for this position will be subject to pre-employment background screening, including a criminal record check and must be able to show proof of legal eligibility to work in the country they have applied to without sponsorship.

Should you require any accommodation during the recruitment process, please indicate this on your application and we will work with you to meet your accessibility needs. For any questions, please contact us at [e-mail]