Implementation Engineer

BlueMatrix; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading technology solutions provider is seeking a client-facing Implementation Engineer in Toronto, Ontario. This full-time role requires technical ownership of implementations across clients, ensuring seamless integration of enterprise solutions. Ideal candidates will have 3+ years of experience in technical implementation and strong proficiency with REST APIs. Join us to make a tangible impact in our post-sales delivery team.

Qualifications

• 3+ years in technical implementation or client-facing software delivery.
• Strong proficiency with REST APIs and web technologies.
• Ability to write scripts or SQL queries for testing.

Responsibilities

• Serve as the technical contact during client implementations.
• Maintain API documentation and onboarding materials.
• Troubleshoot technical challenges during client onboarding.

Skills

Technical implementation experience

REST APIs proficiency

Scripting skills (Python, Bash)

Communication skills

Project management skills

Familiarity with SaaS platforms

Job description

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We are seeking a technically skilled, client-facing Implementation Engineer to join our post-sales delivery team. This role serves as the technical owner of implementation across a portfolio of clients, ensuring seamless configuration, integration, and onboarding of our enterprise solutions. The Implementation Engineer will act as a trusted technical advisor during the implementation phase, providing expert guidance on API usage, platform configuration, and integration best practices.

This is a consultative and collaborative role requiring strong communication, technical fluency, and a solutions-driven mindset. While not embedded full-time with any single account, the Implementation Engineer will engage in projects as needed to scope, support, and guide technical implementation efforts.

Key Responsibilities

Technical Implementation & Integration

• Serve as the technical point of contact during client implementations, providing expertise on API usage, system configuration, and data integration.
• Own the configuration and deployment of technical touchpoints between the client and our platform (e.g., authentication, data feeds, webhooks, entitlements, etc.).
• Deliver best-practice recommendations and design scalable technical solutions aligned with client use cases.

Documentation & Enablement

Maintain and evolve API documentation, implementation guides, and technical onboarding materials.

Create client-facing playbooks and checklists to support technical self-service and consistency across implementations.

Identify gaps in documentation based on client feedback and continuously improve clarity and usability.

Client Engagement & Support

Participate in post-sales handoff to assess technical complexity and advise on resource needs or configuration strategy.

Troubleshoot technical challenges during onboarding and provide timely, client-friendly resolutions.

Maintain availability as an on-call SME for the Implementation team, jumping into client engagements as needed to resolve technical blockers or offer design guidance.

Act as the voice of the client to internal Product and Engineering teams by capturing recurring feedback and areas for improvement.

Contribute to internal tools and processes that improve implementation velocity and repeatability.

Track implementation milestones and help ensure technical go-lives are achieved on time and with high client satisfaction.

Skills & Qualifications

3+ years in technical implementation, solutions engineering, or client-facing software delivery

Strong proficiency with REST APIs, web technologies, and integration patterns

Ability to write scripts (e.g., Python, Bash) or SQL queries for configuration and testing

Excellent verbal and written communication skills, especially in technical documentation

Proven ability to manage multiple concurrent projects and deadlines

Familiarity with enterprise software, SaaS platforms, and client onboarding processes

Experience with financial services or complex data systems (preferred)

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

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