Implementation Consultant, Project Lead

D2L; Old Toronto; On-site; CAD 77,000 - 98,000; Full time

Job summary

An innovative firm is seeking an Implementation Consultant Project Lead to drive transformative projects in education technology. This role involves overseeing multiple client projects, ensuring satisfaction while managing scope and budget. You'll lead empowered teams, translate client needs into actionable plans, and design integration solutions. Join a company that values learning and growth, with a commitment to diversity and inclusion. If you're passionate about making an impact and enhancing the learning experience, this opportunity is perfect for you.

Benefits

Tuition reimbursement up to $4,000 CAD

2 Paid Days off for education-related activities

Access to mental health services

Competitive Benefits Package

Home Internet Reimbursements

Employee Referral Program

Wellness Reimbursement

Employee Recognition

Social Events

Dog Friendly Offices

Qualifications

• 3+ years in project management or implementation consulting required.
• Strong knowledge of project management practices essential.
• Ability to manage multiple concurrent projects effectively.

Responsibilities

• Oversee implementation of multiple client projects across various sectors.
• Lead client requirement analysis and operational planning.
• Develop project schedules, budgets, and manage client expectations.

Skills

Project Management

Implementation Consulting

Client Relationship Management

Communication Skills

Risk Management

Technical Readiness Assessment

Multitasking

Education

Bachelor in Computer Science

Project Management Certification (PMP/CAPM)

Tools

D2L Web Services APIs

Job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

We are looking for an Implementation Consultant Project Lead to join our Implementation Services team in North America. The successful candidate will work directly with clients, overseeing the planning, implementation, and tracking of multiple concurrent client projects from beginning to end; delivering customer satisfaction while ensuring deliverables fall within the applicable scope and budget. We are seeking someone who can lead empowered, matrixed, virtual teams including D2L, Client, and potentially 3rd party personnel.

Major Responsibilities (How Will I Make an Impact?):

• Oversees the implementation of multiple and concurrent small to medium projects to customers across verticals (K12, Corporate, and Higher Education).
• Takes the lead in determining client requirements and translating them into operational plans.
• Takes the lead in determining client’s technical readiness and plans software installation and configuration.
• Propose, design, develop, and deploy standard products as well as custom technical solutions.
• Design, configure, deploy, and test integration solutions between enterprise systems such as the D2L suite of products and Student Information Systems and Human Resources Systems.
• Keep up to date with new technology trends to help facilitate client learning solutions.
• Maintain familiarity with D2L Web Services APIs to help clients develop custom integrations.
• Develops and manages project schedules and budgets and obtains appropriate client and D2L approvals/signoffs.
• Plans, schedules, monitors, and reports on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc.
• Undertakes regular status review meetings among members of the project team and clients.
• Prepares and/or presents project status reports to various levels within management and the client.
• Develops project control and reporting procedures and manages changes in operational plan, including adherence to legally binding requirements and best practices.
• Identifies and assesses risks, severity, and impacts by applying company procedures and methodology.
• Determines and implements risk mitigation strategies, communicates risk to client and internal to D2L as appropriate.
• Effectively interacts with internal and external stakeholders to achieve cooperation through the creation of communication plans.
• Manages client's expectations; understands client's point of view & needs while keeping D2L's interests in mind.

Competencies (What You’ll Bring to the Role):

• 3+ years of experience in a project management and/or implementation consulting capacity (preferably consulting of software/web solution implementation-to-client projects).
• Professional services/customer service project management and/or implementation consulting experience required.
• Strong knowledge of the practices, procedures, and principles of project management, sufficient to analyze detailed concepts, and apply these in a range of related subjects or functional areas.
• Familiarity with end-to-end project lifecycle including business case definition, requirements & architecture through development & implementation.
• Confident and knowledgeable in Information Technology, including systems development lifecycle, business modeling, systems integration/implementation methodologies.
• Ability to multitask many concurrent projects.
• Strong organizational written and oral communication skills.
• Works proactively and independently.
• Excellent written and oral communication skills (especially client facing with a range of technical and non-technical stakeholders).

Education Requirements:

• Bachelor or Diploma in Computer Science, Applied Science, Engineering or equivalent mix of education and relevant experience.
• Project Management certification; PMP or CAPM (or equivalent experience) considered an asset.

The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training, and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range:

$77,750 — $98,000 CAD

Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

• Impactful work transforming the way the world learns.
• Learning and Growth opportunities.
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program.
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments.
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more).
• Competitive Benefits Package.
• Home Internet Reimbursements.
• Employee Referral Program.
• Wellness Reimbursement.
• Employee Recognition.
• Social Events.
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us at [e-mail] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially. D2L maintains a drug-free workplace.

Schedule: Full-time