Implementation Consultant, Project Lead

D2L; Kitchener; On-site; CAD 77,000 - 98,000; Full time

Job summary

D2L is seeking an Implementation Consultant Project Lead to manage and oversee implementation projects for diverse clients in education and corporate sectors. This role emphasizes project leadership, client interaction, and requires strong analytical and problem-solving skills. Join D2L to transform the learning environment with innovative solutions while enjoying a competitive salary and benefits.

Benefits

Tuition reimbursement up to $4,000 CAD

2 Paid Days off for continuing education

Access to mental health services

Competitive Benefits Package

Employee Referral Program

Dog Friendly Offices

Qualifications

• At least 3 years of relevant experience.
• Ability to influence customers effectively.
• Experience with SaaS and Education/Corporate Training sectors considered an asset.

Responsibilities

• Lead implementation of multiple concurrent projects.
• Manage project schedules, budgets, and client expectations.
• Conduct consultation workshops to document requirements.

Skills

Analytical skills

Problem-solving skills

Communication skills

Organizational skills

Tools

AWS

E-commerce solutions

API integrations

Business Intelligence tools

Job description

D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.

New models of teaching and learning enable a personalized, student-centric experience – and deliverimproved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.

D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart.No other company provides a solution as robust and innovative as D2L.

D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.

A member of our Talent Acquisition team reviews ALL of our applications - yes a real person reviews resumes! They are excited to read more about what amazing things you could add to D2L.

This posting will close on June 10 at 9:00am EDT.

We are looking for a n Implementation Consultant Project Lead to join our Implementation Services team in North America . The successful candidate will work directly with clients , overseeing the planning, implementation and tracking of multiple concurrent client projects from beginning to end ; delivering customer satisfaction while ensuring deliverables fall within the applicable scope and budget. We are seeing someone who can lead empowered, matrixed, virtual teams includ ing D2L, Client and potentially 3rd party personnel .

How Will I Make an Impact?:

• Main project and technical lead for implementations
  • Deliver the implementation of multiple and concurrent small to medium projects to customers across all verticals (K12, Corporate, Higher Education, and Government)
  • Develops and manages project schedules and budgets and obtains appropriate client and D2L approvals/signoffs
  • Plans, schedules, monitors, and reports on activities related to the project; including financial health and status of the project; all risks, issues, changes; deliverables; etc.
  • Undertakes regular status review meetings among members of the project team and clients , produces regular project status reports
  • Develops project control and reporting procedures and manages changes in operational plan, including adherence to legally binding requirements and best practices
  • Identifies and assesses risks, severity and impacts by applying company procedures and methodology
  • Manages client's expectations; understands client's point of view and needs while keeping D2L's interests in mind
  • Promotes a Win/Win attitude with the client; follows up and follows through on commitments responsibly
  • Works with their leader and project teams on post-project reviews/lessons learned
  • Conduct consultation workshops with customers to successfully elicit and clearly document requirements
  • Devise technical solutions using D2L and partner products to meet customer requirements , and g uide customers through a successful implementation
  • Operate independently to execute on customer commitments
  • Collaborate cross-functionally to solution creatively and resolve c hallenges
• Internal knowledge and process improvement
  • Identify and resolve gaps in processes and documentation
  • Share knowledge gained with peers
  • Keep up-to-date with D2L and partner products and processes
  • Keep up to date with new technology trends to help facilitate client learning solutions
  • Contribute to internal improvement initiatives as required
• P articipate in o ther billable and non-billable responsibilities as required

What You’ll Bring to the Role:

• Ability to instill confidence and influence customers decisions in a consultative manner as a trusted advisor
• Excellent verbal and written communication skills, with an ability to speak to a variety of different audiences with various levels of technical acumen
• Strong analytical and problem-solving skills, resulting in creative solutioning
• Ability to multitask many simultaneous projects using strong organizational skills and prioritizes effortlessly

Skills:

• Working experience with the following technologies is considered an asset:
  • AWS
  • E-commerce solutions
  • API integrations (REST/ JSON)
  • Single Sign-On/Web Authentication
  • HTML/CSS
  • JavaScript
  • SQL
  • PHP
  • Business Intelligence tools ( i.e., Tableau, Power BI)

Work Experience:

• At least 3 years of relevant experience.
• Experience working with one or more of the following considered an asset:
  • E-commerce systems
  • SaaS Environments
  • Education or Corporate Training sector

The expected base salary range for a new hire in this role is listed below.The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.

Base Salary Range

$77,750 — $98,000 CAD

Don’t meet every single requirement?We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!

Why we're awesome:

At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through#LifeAtD2L :

• Impactful work transforming the way the world learns
• Learning and Growth opportunities
• Tuition reimbursement of up to $4,000 CAD for continuing education through our Catch the Wave Program
• 2 Paid Days off for Catch the Wave related activities like exams or final assignments
• Employee wellbeing (Access to mental health services, EFAP program, financial planning and more)
• Competitive Benefits Package
• Home Internet Reimbursements
• Employee Referral Program
• Wellness Reimbursement
• Employee Recognition
• Social Events
• Dog Friendly Offices at our HQ in Kitchener, Winnipeg, Vancouver and Melbourne.

D2L is committed to a fair and inclusive work environment. We are an equal opportunity employer that hires and attracts talent regardless of age, race, creed, color, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and will not discriminate on these bases. We draw on diversity of thought and experience to reflect the rich array of cultures representing our broad customer base and we seek talent with diversity of life experiences and perspectives from around the world. If you have special accessibility requirements that need to be considered during the recruitment process, please let us know by emailing us [e-mail] and a member of our HR team will get back to you. Information received relating to accommodation needs of applicants will be addressed confidentially.D2L maintains a drug-free workplace.

Schedule Full-time

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