Implementation Consultant II Toronto, Ontario, Canada

Lightspeed Restaurant; Toronto; On-site; CAD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Implementation Consultant II to enhance retailer onboarding experiences. In this dynamic role, you will provide comprehensive training and support, ensuring retailers successfully adopt and implement the innovative platform. You will work closely with clients to understand their needs, document feedback, and identify opportunities for upgrades. Join a vibrant team in a flexible hybrid environment, where your contributions will directly impact customer satisfaction and retention. This is a fantastic opportunity to grow your career in a supportive and inclusive workplace, where your skills will be valued and developed.

Benefits

Flexible Hybrid Environment

Unlimited Paid Time Off

Health Insurance

Health and Wellness Benefits

Transit Fee Coverage

Paid Leave Assistance for New Parents

LinkedIn Learning

Lightspeed RSU Program

Qualifications

• Intermediate experience in customer success or onboarding roles.
• Strong communication and presentation skills are essential.

Responsibilities

• Provide training and support for retailers adopting the platform.
• Achieve onboarding targets and document feedback for improvements.

Skills

Customer Success Experience

Process Improvement

Google Sheets

MS Excel

Time Management

Communication Skills

Presentation Skills

Fluency in English

Fluency in French

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As an Implementation Consultant II, you will ensure that our retailers that purchase onboarding services successfully complete their onboarding and get the most out of our product, through training, guidance and sharing best practices for Lightspeed's X-series, retail product to maximize customer retention and overall customer experience.

What you’ll be doing:

• Provide comprehensive training and support to a dedicated cohort of retailers with paid onboarding packages, ensuring they successfully adopt and implement our platform.
• Build inventory and customer databases for each retailer by importing data from files.
• Consistently achieve onboarding targets, KPIs and deadlines for retailer go-live dates.
• Work with the retailer to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows.
• Stay up to date with the product and retail best practices.
• Identify upgrade opportunities for payments, third-party add-ons and plan upgrades.
• Document feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience.

What you need to bring:

We’re a team of 20 people located in North America.

We're looking for an intermediate candidate who has experience with the following:

• Previous experience in a customer success or onboarding role.
• Self-starter that seeks to identify and improve processes.
• Intermediate Google Sheets or MS Excel skills.
• Excellent time management and organisational skills.
• Exceptional communication (verbal and written) and presentation skills.
• Fluent in English; French is a strong asset.

Even better if you have, but not necessary:

• Deep technical knowledge of the retail industry and retail commerce tools.

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners);
• Unlimited paid time off policy;
• Health insurance;
• Health and wellness benefits;
• Possibility for transit fees to be covered;
• Paid leave assistance for new parents;
• Linkedin learning.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences.