Implementation Consultant (Golf)

Lightspeed Commerce; Montreal; Hybrid; CAD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking company as an Implementation Consultant, where you will play a crucial role in onboarding customers in the golf technology sector. This dynamic position involves managing customer expectations, conducting training, and ensuring smooth transitions from sales to system usage. You'll work in a collaborative environment that values flexibility and growth, surrounded by passionate team members dedicated to delivering exceptional service. With genuine career opportunities and a range of attractive benefits, this role is perfect for those looking to make a significant impact in a thriving industry.

Benefits

Unlimited Paid Time Off

Health Insurance

Health and Wellness Benefits

Possibility for Transit Fees Coverage

Paid Leave Assistance for New Parents

LinkedIn Learning

RSU Program

Qualifications

• 3+ years of experience managing customer expectations via phone and email.
• Experience in resource planning and task assignment in a non-supervisory role.

Responsibilities

• Overseeing the customer onboarding process from start to finish.
• Conducting kick-off calls and ensuring customer training is completed.

Skills

Customer Communication

Resource Planning

Golf Industry Knowledge

Task Assignment

Bilingual Communication (English & French)

Tools

Hubspot

Salesforce

ChurnZero

CRM Software

Job description

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

We’re looking for an Implementation Consultant to join our Launch Services team. Reporting to the Team Lead, you will be responsible for overseeing the steps of the customer's onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.

What you’ll be doing:

• Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
• Ensuring customer training is completed throughout onboarding process
• Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
• Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
• Managing your own segment of customers who are working through the onboarding process
• Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
• Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
• Managing the amount of time for customers to move from sales close to the time they’re using the system

What you need to bring:

We’re a team of 13 people located in North America. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.

We're looking for a candidate who has experience with the following:

• Experience in the Golf Industry or Avid golfer
• Experience managing customer expectations using phone and email communication (3+)
• Experience resource planning and task assignment in a non-supervisory role
• Excellent communication skills in English both verbally and written

Even better if you have, but not necessary:

• Experience with the retail or hospitality industry
• Excellent communication skills in French both verbally and written
• Experience with Hubspot or Salesforce
• Experience with ChurnZero

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs every day;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• LinkedIn learning

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.