Implementation Consultant

Clariti Cloud Inc.; Vancouver; Remote; CAD 85,000 - 125,000; Full time

Job summary

A government solutions provider is seeking an Implementation Consultant to enhance client service delivery through close collaboration and problem-solving. The role involves performing business assessments, configuring solutions based on Salesforce, and ensuring exceptional outcomes for government clients. Applicants should have a strong background in implementation and communication skills. This position offers a competitive salary between $85,000 - $125,000 and a commitment to inclusive culture.

Benefits

Competitive compensation package

Health benefits

Well-deserved time off

Qualifications

• 4+ years of relevant work experience.
• Experience as a lead, BA, or consultant in implementation projects.
• Ability to interpret user requirements from current to future state.

Responsibilities

• Perform business assessments to document client requirements.
• Support SI partners in delivering capabilities using Clariti solution.
• Serve as the Clariti software expert for clients.

Skills

Salesforce platform knowledge

Business assessment

Communication skills

Consultative negotiation

Education

Salesforce Admin Certification

Tools

Microsoft Visio

Excel

Job description

Job Description

Join our mission to provide governments with exceptional experiences so they can do the same for their communities!

What do we do?

We empower governments to deliver exceptional citizen experiences.

Check out our 'About Us' page for a deep dive into our product and what makes us exceptional.

How will you help us make an impact?

Reporting to the Professional Services Manager, the Implementation Consultant is highly detail-oriented, an expert in translating business requirements into solution configuration, and an excellent communicator and presenter. You will work on confirming customer requirements and translating them into effective processes within the Clariti Solution. You will collaborate with a team of Clariti and System Integrator (SI) partner resources dedicated to successful project implementations and delivering exceptional customer experiences. You will be comfortable navigating and configuring our solution and demonstrating proof-of-concept and final solution deliverables to Clariti, partner, and customer audiences. You will play a pivotal role in delivering our solution implementations by leveraging your expertise in the Clariti solution and various implementation methodologies.

As an Implementation Consultant at Clariti, you'll get to:

• Perform business assessments to identify and document client requirements regarding Clariti Software products and functionality to ensure efficient software solutions for the client's needs.
• Identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, and other relevant changes using Clariti best practices.
• Utilize knowledge of the Salesforce platform to propose solutions to business and technical problems that complement the Clariti solution.
• Leverage expert knowledge of the Clariti solution to propose solutions to customer business requirements.
• Communicate and negotiate with customers, partners, and internal Clariti teams in a consultative manner to arrive at technical solutions that align with Clariti's best practices and project scope.
• Support the SI partner and/or Clariti teams to deliver capabilities using the Clariti solution and Salesforce platform.
• Serve as the Clariti software expert for one or more clients.
• Communicate effectively with customers, partners, and internal teams to overcome challenges and ensure design objectives are met.
• Leverage SDLC, Salesforce, and Clariti knowledge to support all phases of implementation projects.
• Work collaboratively with all project team members and stakeholders.
• Contribute to Clariti teams, tools, processes, and mechanisms to enhance our ability to deliver exceptional customer experiences.
• Travel will be required for this position, up to 25%.

What do you bring to the team?

• 4+ years of relevant work experience.
• Experience as a lead, BA, or consultant in implementation or configuration projects with Salesforce or other tools in the permitting domain.
• Ability to interpret user requirements from current to future state based on customer interviews.
• Salesforce Admin Certification or a commitment to obtain it within 12 months of hire.
• Experience leading implementations with clients or working with partners/system integrators.
• Experience working in an Agile or modified-Agile environment.
• Excellent communication skills with stakeholders at all organizational levels.

Bonus Points

• Familiarity with multiple implementation standards and methodologies.
• Understanding of data migration methodologies to ensure data integrity, including extraction, storage, manipulation, processing, and analysis.
• Experience with data visualization tools such as Microsoft Visio and Excel.
• Domain knowledge in the Public Sector (e.g., Community development, Business Licensing, Permitting, Payment integrations).

What's in it for you?

We invest in and empower our team members with competitive compensation packages, well-deserved time off, and benefits to keep you and your family healthy!

The base salary range for this role is expected to be between $85,000 - $125,000, depending on skills, experience, and qualifications, while considering internal pay equity and our broader pay philosophy. If you have questions about compensation during the process, we're happy to discuss further.

Benefits depend on employment type (full-time, part-time, contract, etc.).

Things to Note

Background checks - Because our customers trust us with sensitive information, all successful candidates will undergo comprehensive background checks focusing on sanctions and criminal offences relevant to employment at Clariti, in accordance with applicable privacy and human rights legislation.

Travel - Although we operate as a remote company, all roles are expected to participate in occasional travel for in-person meetings, typically 1-2 times per year. Specific travel requirements will be outlined in the job description.

We are committed to building an inclusive culture where team members own projects, bring a growth mindset, communicate courageously and respectfully, and stay customer-focused. We value diversity in thought and experience, which helps us create impactful solutions. We encourage candidates of all backgrounds to apply.

Questions? We are here to help

If you require accommodations during the application or interview process, please contact us, and we will support you.