Implementation Consultant

Dye & Durham Corporation; Toronto; On-site; CAD 73,000 - 82,000; Full time

Job summary

A leading software solutions provider in Toronto is seeking an Implementation Consultant to guide clients through software implementation. The role requires strong organizational skills, a background in customer service, and a university degree. Competitive benefits include healthcare and training opportunities.

Benefits

Healthcare

Pension

Company discounts

Wellness programs

Paid days off for volunteering or moving

Qualifications

• 1+ year supporting Implementation Consultants with migrations.
• Strong organizational skills and attention to detail.
• Self-motivated, quick learner, and team-oriented.

Responsibilities

• Guide clients through implementation of software solutions.
• Lead migrations and analyze legacy financial data.
• Manage project plans and communicate progress with clients.

Skills

Organizational skills

Attention to detail

Verbal communication

Written communication

Customer service

Software functionality knowledge

Education

University or college degree

Tools

MS Office

Job description

Join to apply for the Implementation Consultant role at Dye & Durham Corporation

Join to apply for the Implementation Consultant role at Dye & Durham Corporation

Description

We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.

Department : Customer Operations

Location : Toronto

Description

We are seeking a dedicated and detail-oriented Implementation Consultant to join our dynamic team. In this role, you will be responsible for guiding clients through the implementation of our software solutions, ensuring a seamless transition and optimal utilisation of our products. Your expertise will play a crucial part in enhancing client satisfaction.

Key Responsibilities

Migration Responsibilities

• Lead migrations of Accounting Entity Management and related software
• Understand software functionality within migration scope
• Interview clients to assess migration and operational requirements
• Analyze and map legacy financial and non-financial data
• Extract, reconcile, convert, and import client data
• Test data integrity with clients and conduct functional tool testing
• Assist clients with remote testing and issue resolution

Project Management & Communication

Create and manage project plans, timelines, and milestones

Track and communicate project progress via Monday.com and Zendesk

Attend client meetings to discuss progress and deliverables

Manage multiple calendars and deadlines

Ensure completion of project-related documentation and admin

Client Support & Collaboration

Configure software based on client needs

Support clients with post-migration queries and successful go-live

Handover firms to support team after launch

Provide documented client feedback to product management

Act as a product expert and assist internal teams when needed

General Responsibilities

Execute company strategy as defined by executive management

Ensure timely and successful project launches

Continuously improve implementation processes

Skills, Knowledge & Expertise

1+ year supporting Implementation Consultants with migrations

Knowledge of software functionality within migration scope

Proficient in MS Office

Strong organizational skills and attention to detail

Solid understanding of accounting fundamentals

Self-motivated, quick learner, team-oriented

Positive attitude with strong written and verbal communication

Skilled in writing professional emails and leading meetings

Able to manage multiple priorities and stay organized

Capable of executing delegated project tasks

Experienced in managing calendars and deadlines

Committed to exceptional customer service

University or college degree

Job Benefits

Benefits

At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favorite charity.

Do you share our DNA?

We ask how tomorrow can be better than today

We are passionate about solving our customer's challenges

Our ideas break boundaries

We value different perspectives and encourage dialogue

We take ownership and celebrate together

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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