Implementation Consultant

Athennian; Toronto, Calgary; Remote; CAD 75,000 - 95,000; Full time

Job summary

A technology company in Toronto is seeking an Implementation Consultant to drive successful onboarding for their platform. The role requires managing projects, leading client training, and ensuring customer satisfaction. Ideal candidates will have SaaS experience, strong communication, and project management skills. This role offers flexibility and a collaborative company culture supporting work-life balance.

Benefits

Minimum three weeks of vacation

Comprehensive health, dental, and vision coverage

Work-from-home allowance

Flexible parental leave benefits

Qualifications

• Minimum 2+ years of experience in a customer-facing implementation or project management role within a SaaS environment.
• Proven track record of successfully managing complex implementation projects from initiation to completion.
• Excellent communicator, adept at simplifying complex issues and conveying information clearly.

Responsibilities

• Manage implementation projects and client onboarding from initiation to completion.
• Lead onboarding training, best practice sessions, solution configuration, and data migration.
• Develop detailed project plans that directly address customer requirements.

Skills

Project Management

Client Relationship Management

Adaptability

Communication

Job description

Company Overview

Athennian increases trust in business. Our products help legal, finance, and tax teams be transaction and audit-ready by organizing business entity and corporate structure information. Over 370,000 business entities in almost every country are managed on Athennian to automate workflows for ownership, company secretarial, governance, tax, and compliance.

The Role

As an Implementation Consultant reporting to the Team Lead of Implementations, you will drive our clients' successful onboarding and adoption of the Athennian platform. Acting as a trusted advisor and technical expert, you'll utilize your project management skills to navigate complex projects, ensuring timely and successful outcomes. Your ability to adapt to changing requirements, effectively manage client expectations, and contribute to process improvements will be essential in empowering users to unlock the full potential of Athennian and achieve their business goals.

As a key contributor to our Customer Experience team you will be responsible for:

• Project Management:
• Manage implementation projects and client onboarding from initiation to completion, ensuring projects are delivered on time, within budget, and to the highest quality standards.
• Develop comprehensive scope of work documentation that aligns client expectations with internal delivery capabilities.
• Proactively manage and communicate any changes in project scope, budget, or timeline to stakeholders.
• Implementation and Training:
• Lead all aspects of implementation, including onboarding training, best practice sessions, solution configuration, and data migration.
• Identify change management opportunities to enhance user adoption throughout the project lifecycle.
• Facilitate technical requirement gathering sessions and effectively convey customer feedback to the product team.
• Customer Success:Develop detailed project plans that directly address customer requirements and ensure their goals are met.
• Provide accurate resource planning and forecasting for Athennian's internal project team to optimize delivery.
• Oversee the successful production deployment and go-live launches with meticulous attention to detail.
• Deliver an exceptional customer experience for all new users of the Athennian software.
• Drive timely launches and ensure customers quickly realize the value of the platform.
• Collaboration:
• Work closely with Sales to ensure a smooth transition from the sales process to project delivery, setting clear expectations with customers.
• Collaborate with Customer Success Managers (CSMs) to facilitate a seamless handoff after implementation, ensuring ongoing customer satisfaction and support.

The ideal candidate will have:

• Minimum 2+ years of experience in a customer-facing implementation or project management role within a SaaS environment.
• Proven track record of successfully managing complex implementation projects from initiation to completion.
• A natural relationship-builder, skilled at fostering strong connections and trust with clients.
• Strategic and proactive in client interactions, consistently mitigating churn, driving adoption, and encouraging expansion.
• Empathetic and customer-centric, with a passion for understanding and exceeding client expectations.
• Excellent communicator, adept at simplifying complex issues and conveying information clearly.
• Highly organized, collaborative, and detail-oriented, with a proven ability to manage projects and drive change effectively.

Location

We have embraced a distributed model of working to reach the best talent in the world. While some roles may require proximity to our Toronto, Calgary and Vancouver offices, roles based outside our office locations can be remote in Canada and the US. Please only apply if you are able to live and work full-time in the US and Canada. #LI-Remote

Our Culture

Our company thrives in a fast-paced startup environment where every team member plays a critical role in driving success. We value ambitious, results-driven individuals who are not only proactive in identifying opportunities but are also committed to going the extra mile. In our culture, collaboration and initiative fuel our growth as we embrace new challenges, learn constantly, and move quickly to seize opportunities. If you're a go-getter who thrives on impact and thrives in a dynamic setting, you'll fit right in. Our values are:

Outcome Driven: We focus on setting ambitious goals and achieving measurable results, valuing success by the outcomes we deliver.

Wide Responsibility: Our team is empowered to shape success, taking ownership from problem identification to solution implementation.

Learning Mindset: We embrace curiosity, rejecting the status quo and encouraging continuous learning and agility.

Strategic Speed: We make fast, effective decisions and embrace a bias for action to seize opportunities quickly.

Benefits at Athennian

We’re a remote-first company built on trust, autonomy, and accountability. With that flexibility comes responsibility — we’re a lean team where everyone is expected to bring their full effort and expertise. We believe in real work-life balance: every employee starts with a minimum of three weeks of vacation, five sick days, and six personal or flex days, plus a company-wide winter holiday shutdown so everyone can rest and recharge together.

Our benefits are designed to support your well-being in meaningful ways. You’ll have access to comprehensive health, dental, and vision coverage, long-term disability, accidental death & dismemberment, an Employee Assistance Program, and a Health Spending Account to help cover additional expenses. We also offer flexible parental leave benefits, including options for top-ups or additional paid time off — because family matters. And to help you get set up for success from day one, we provide a work-from-home allowance.