Implementation Consultant

Lightspeed; Montreal; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

Lightspeed is seeking an Implementation Consultant to enhance the onboarding experience for retailers using their X-series product. The role involves training, guidance, and ensuring successful platform adoption. Successful candidates will have a strong background in customer success, excellent communication skills in English and French, and a knack for improving processes within a flexible hybrid work environment.

Benefits

Unlimited paid time off policy

Flexible working policy

Health insurance

Health and wellness benefits

Possibility for transit fees to be covered

Paid leave assistance for new parents

Linkedin learning

Volunteer day

Qualifications

• Previous experience in a customer success or onboarding role.
• Verbal and written proficiency in both English and French.

Responsibilities

• Train retailers to successfully adopt and implement the platform.
• Achieve onboarding targets and deadlines.
• Document feedback for continuous improvement.

Skills

Strong communication skills

Time management

Organizational skills

Self-starter

Tools

Google Sheets

MS Excel

Job description

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place!

As an Implementation Consultant, you will ensure that our retailers successfully complete their onboarding journey and get the most out of our product, through training, guidance and sharing best practices for Lightspeed's X-series, retail product to maximize customer retention and overall customer experience.

What you’ll be doing:

• Train and guide a set cohort of retailers to ensure they successfully adopt and implement our platform
• Consistently achieve onboarding targets, KPIs and deadlines for retailer go-live dates
• Work with the retailer to understand their needs and ensure their workflows are set up for success, including guidance on best practice workflows
• Ensure each retailer in your cohort has their product and customer data correctly set up
• Stay up to date with the product and retail best practices
• Identify upgrade opportunities for payments, third-party add-ons and plan upgrades
• Documenting feedback to Product, Sales, and Operations to ensure we continuously improve our onboarding experience

What you need to bring:

We’re a team of 15 people located globally

We're looking for a candidate who has experience with the following:

• Previous experience in a customer success or onboarding role
• Strong communication skills in both English and French, including verbal and written proficiency
• Self-starter that seeks to identify and improve processes
• Excellent time management and organizational skills
• Exceptional communication (verbal and written) and presentation skills

Even better if you have, but not necessary:

• Deep technical knowledge of the retail industry and retail commerce tools
• E-commerce experience
• Sales experience
• Intermediate Google Sheets or MS Excel skills

We know that people are more than what’s on their CV. If you’re unsure that you have the right profile for the role... hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible hybrid environment (3 days/week in office);
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed RSU program (we are all owners)
• Unlimited paid time off policy
• Flexible working policy
• Health insurance
• Health and wellness benefits
• Possibility for transit fees to be covered
• Paid leave assistance for new parents
• Linkedin learning
• Volunteer day

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed tocreating an inclusive and barrier-free workplace. Lightspeed welcomes andencourages applications from people with disabilities. Accommodations areavailable on request for candidates taking part in all aspects of theselection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our career page here.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stopcommerceplatform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloudcommercesolution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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