Implementation Consultant

Athennian; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading SaaS company in Canada is looking for an experienced Implementation Consultant to manage client onboarding and implementation projects. You will lead all aspects of the project lifecycle, ensuring quality delivery and customer satisfaction. The ideal candidate has at least 2 years of experience in project management and strong communication skills. This role offers the flexibility to work remotely and generous benefits, including vacation days and comprehensive health coverage.

Benefits

Minimum three weeks of vacation

Comprehensive health, dental, and vision coverage

Work-from-home allowance

Qualifications

• Minimum 2+ years of experience in a customer-facing implementation or project management role within a SaaS environment.
• Proven track record of successfully managing complex implementation projects from initiation to completion.
• Strong relationship-building skills and ability to foster trust with clients.

Responsibilities

• Manage implementation projects and client onboarding from initiation to completion.
• Lead all aspects of implementation, including onboarding training and solution configuration.
• Collaborate with Sales and Customer Success Managers to ensure smooth transitions.

Skills

Customer-facing role experience

Project management

Relationship-building

Communication skills

Organized and detail-oriented

Job description

Employer Industry: Software as a Service (SaaS) for Business Management

Why consider this job opportunity:
- Opportunity for career advancement and growth within a dynamic startup environment
- Minimum of three weeks of vacation, five sick days, and six personal or flex days
- Comprehensive health, dental, and vision coverage, along with long-term disability benefits
- Flexibility to work remotely from anywhere in Canada and the U.S.
- Supportive company culture that values initiative, collaboration, and continuous learning
- Work-from-home allowance to set you up for success from day one

What to Expect (Job Responsibilities):
- Manage implementation projects and client onboarding from initiation to completion, ensuring timely and quality delivery
- Lead all aspects of implementation, including onboarding training, solution configuration, and data migration
- Develop comprehensive scope of work documentation and communicate changes in project scope to stakeholders
- Collaborate with Sales and Customer Success Managers to ensure smooth transitions and ongoing customer satisfaction
- Drive timely launches and provide an exceptional customer experience for new users of the platform

What is Required (Qualifications):
- Minimum 2+ years of experience in a customer-facing implementation or project management role within a SaaS environment
- Proven track record of successfully managing complex implementation projects from initiation to completion
- Strong relationship-building skills and ability to foster trust with clients
- Excellent communication skills, with an ability to simplify complex issues
- Highly organized, detail-oriented, and collaborative with a proactive approach to project management

How to Stand Out (Preferred Qualifications):
- Experience working in a fast-paced startup environment
- Proven ability to drive user adoption and mitigate churn effectively
- Familiarity with change management principles and practices
- Strong problem-solving skills and a strategic mindset
- Passion for understanding and exceeding client expectations

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