Implementation Consultant

Meet Benevity

Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!

Benevity is seeking an Implementation Consultant to join our Client Projects team, leading and executing implementations of Benevity products and solutions to bring our clients’ social missions to life.

You enjoy variety and the challenge of managing and performing tasks on both major software implementations and ad hoc projects. As an Implementation Consultant, you will work with Relationship Managers, Project Managers and technical team members in support of implementing our products with our clients.

You will set projects up for success in collaboration with various internal stakeholders, be a key collaborator in delivering projects on time and provide our clients with an exceptional service experience. You will be responsible for managing the consultative side of our implementation pipeline, which is composed of four pillars: Program Objectives, Product Configuration, Documentation and Communications.

You are someone who is technically-savvy with expert organizational skills, creative in solutions-oriented thinking, thrive in a fast-paced environment, and do it all with a positive, can-do attitude. An adept communicator, you can translate difficult concepts into layman’s terms and act as the interpreter between technical and non-technical implementation stakeholders. If you like being at the centre of implementations and guiding clients to success with a company helping its clients to change the world, read on!

What you will do

• Manage a portfolio of medium to large scale client implementations. Responsible for implementation projects for new and existing Benevity clients.
• Conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation.
• Conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to Benevity products and services.
• Provide solution analysis and configuration plans, aligning client specific-requirements with project scope, providing exceptional client and value-added service.
• Configure the application in accordance with business requirements and processes defined.
• Lead executive stakeholder meetings, both internally and client-side.
• Consult with clients on how to best manage change within their organization.
• Provide feedback to the Product, Development, CS and Sales team on Industry trends.
• Work with the Project Manager to update clients on project plans, milestones, and tasks.
• Collaborate with Project Manager to create detailed project transition documentation to support end users and the Relationship Management teams once implementations are complete.
• Conduct client administrator and end user training sessions via online webinars, over the phone or in-person.
• Participate in the creation, implementation, and maintenance of client-facing presentations and documents.
• Identify growth and upsell opportunities for the Relationship Management and Sales team.
• Maintain an in-depth understanding of Benevity’s suite of products and services.
• Contribute to the success of the Client Projects Team, leading continuous improvement initiatives and providing support to team members.
• Assist with assessment of cost estimates of Benevity work needed for proposals, statements of work and/or change orders.
• Ensure client delight at go-live and after onboarding is complete.

What you bring

• Bachelor’s Degree or Project Management certification/degree and/or Implementation Specialist certificate and/or Change Management certificate.
• Ability to travel up to 30% of time.
• Bilingual French/English proficiency at a fluent, C-level capacity is a bonus.
• 2-5 years of experience in a Software Implementation Specialist or Consultant role.
• Experience with MS Office (Excel, Word, etc).
• Experience in creating workflow diagrams using Visio, Lucid chart, etc.
• Working knowledge or experience with internal collaboration tools such as Jira or Confluence, etc.
• Ability to collaborate and build strong relationships with clients, at operational and leadership levels.
• Experience leading and working with cross-functional and/or remote teams to achieve common goals and client outcomes.
• Track record in building successful implementation documentation and/or project plans autonomously.
• Passion for Client Success.
• Excellent organization and time management skills.

Discover your purpose at work

We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …

Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.

If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …

It’s time to join Benevity. We’re so excited to meet you.

Where we work

At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.

Join a company where DEIB isn’t a buzzword

Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.

We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.

That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.

Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to accommodations@benevity.com.