Implementation Associate (Bilingual EN/FR)

Payworks; Cambridge; Hybrid; CAD 45,000 - 65,000; Full time

Job summary

A leading workforce management solutions provider in Canada is seeking a Bilingual Implementation Associate to deliver seamless onboarding experiences. You will engage with clients, ensure data accuracy, and collaborate with teams. Ideal candidates are fluent in French and English, have excellent customer service skills, and strong attention to detail. This position offers flexible work arrangements, including hybrid options.

Benefits

Comprehensive employer paid benefits

Professional development opportunities

Community-minded culture with volunteer days

Hybrid work model and vacation benefits

Annual Lifestyle Spending Account

Qualifications

• Ability to work independently and contribute to a team.
• Commitment to quality and results that drive business.
• Excellent problem-solving skills and resourcefulness.

Responsibilities

• Build strong client relationships as the first point of contact.
• Prepare and analyze incoming client data for accuracy.
• Collaborate with Implementation Associates and Sales teams.

Skills

Fluency in both official languages (French/English)

Exceptional customer service experience

Strong technical skills with Microsoft Office

Excellent verbal and written communication skills

Excellent attention to detail

Education

PCP Certification or related studies

Job description

Overview

Doing business to business, person to person. Payworks is a leading workforce management solutions provider and multi-year winner of the Canada’s Best Managed Companies program. We are proud to be Canadian owned and operated as well as committed to developing world-class products and providing a progressive workplace culture where Doing Right by People is our purpose.

With clients of all sizes from coast to coast and more than 600 employees, we currently have an exciting opportunity on our Implementation team for the right candidate. Because when it comes to great people, there’s always room for one more.

DOING RIGHT BY PEOPLE – IT’S WHAT WE DO

Role

As a key member of the Implementation Operations team, the Implementation Associate plays a vital role in delivering a seamless and supportive onboarding experience for Payworks' clients. As the first point of contact in the implementation process, you will introduce the client to Payworks’ onboarding process, set clear expectations and timelines, gather outstanding data and ensure they have everything needed for a successful transition. You will provide an elevated degree of attention and support in setting up and preparing client accounts with a strong focus on security, efficiency, and timely data processing. During peak times and special circumstances, you may take the lead in managing the entire onboarding process or collaborate with internal teams to streamline implementation.

Why You Should Choose Payworks

• Comprehensive employer paid benefits, including a Health Spending Account, for you and your family and excellent pension plan with employer contributions.
• Plenty of professional development opportunities.
• Community-minded culture – Receive two paid days per year to volunteer and lots of opportunity to “Pay it Forward”.
• Time and flexibility to meet your needs – Hybrid work model with flexible work options, plus 3 weeks vacation to start, flex time and parental leave benefits.
• Cool perks – Annual Lifestyle Spending Account, Costco membership, fun office environment and events, and more!

Collaborate and Solve Problems – It’s What You’ll Do

• Build strong client relationships – You will make a great impression as the first point of contact for clients within the Implementation team. You will be responsible for introducing them to the implementation process, setting clear expectations, confirming project requirements and outlining expected timelines. Overseeing initial client onboarding activities, you will analyze and collect client information and collaborate with the Implementation Specialist to ensure seamless execution. You may also support clients through the entire implementation process (including performing Implementation Specialist duties on an as-needed basis) when needed.
• Data and system preparation – Your keen attention to detail, security, and data integrity will be essential as you receive, analyze and adjust incoming client data/employee information to ensure accuracy and readiness for Implementation. You will start the configuration of client databases based on specific requirements to facilitate a smooth transition to an Implementation Specialist. Additionally, you will keep up to date client information in our CRM during the initial stages of the onboarding process.
• Work together – You are a dynamic team member who will work closely with other Implementation Associates and collaborate with members of the larger Implementation and Sales teams.
• Enhance your career – We are committed to providing opportunities for personal growth and development that encourage our people to excel and make a real difference throughout their career journey. We will provide a solid training experience to set you up for success and support your continuous learning. You will consistently update your knowledge of the Payworks product to set you up for long-term success.

What You’ll Need to Succeed

• Fluency in both official languages (French/English), with the ability to communicate effectively to produce succinct explanations and correspondence in both languages.
• Exceptional customer service experience with external clients and internal teams; with focus on building a positive onboarding experience.
• Strong technical skills with working knowledge of Microsoft Office, including Excel, Word and Outlook.
• Ability to work independently while also contributing to a team environment to ensure shared goals are met.
• A commitment to quality and investing in results that add value and drive the business.
• Excellent problem solving skills and the ability to demonstrate resourcefulness in the use of available tools and support.
• Excellent verbal and written communication skills with the ability to use analytical, organizational and time management skills to meet changing priorities and prioritize workload.
• Excellent attention to detail and a strong focus on accuracy and quality.

Bonus Skill Set

• Experience using workforce management platforms preferred, specific knowledge of the Payworks application and internal tools is a strong asset.
• PCP Certification or related studies, or equivalent combination of education and experience, would be considered an asset.

We are proud to support a Flexible Work Plan that recognizes the diverse needs and lifestyles of our people. The Implementation Associate (Bilingual EN/FR) has the option to work fully out of a Payworks head office in Winnipeg or on a hybrid work model, working in the office at least three (3) days a week.

Payworks is committed to providing an inclusive, accessible environment, and collaborating with employees, clients and guests to identify and effectively remove barriers, in a manner that respects the principles of independence, dignity, integration, reasonable accommodation and equal opportunity. Payworks welcomes and encourages applications from all persons. Individuals applying for employment with Payworks may request accommodations at all stages of recruitment and employment from Human Resources.

Employees at Payworks’ come from different backgrounds, and we celebrate those differences. We are looking for the best candidate for this opportunity, but do not expect applicants to meet every qualification in order to be considered.