Implementation Analyst

MaintainX; Montreal, Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

MaintainX, a leader in Asset and Work Intelligence solutions, seeks an Implementation Analyst to drive successful software implementations in Montreal. The ideal candidate will have strong communication skills, an engineering background, and enthusiasm for technology. Enjoy a competitive salary, healthcare benefits, and a vibrant team culture focused on growth and equity.

Benefits

Competitive salary and meaningful equity opportunities

Healthcare, dental, and vision coverage

Meritocracy-focused work culture

Qualifications

• 0 - 1 years of experience in software implementation or customer onboarding.
• Experience in the manufacturing sector is a benefit.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead customers through successful implementations.
• Facilitate product training and data migration.
• Manage client communications and troubleshooting.

Skills

Excellent communication

Presentation skills

Time management

Interpersonal skills

Education

BEng degree or equivalent

Job description

MaintainX is the world's leading Asset and Work Intelligence platform for industrial and frontline environments. We are a modern IoT-enabled cloud-based tool for reliability, safety, and operations on physical equipment and facilities. MaintainX powers operational excellence for 10,000+ businesses including Duracell, Univar Solutions Inc., Titan America, McDonald's, Brenntag, Cintas, Xylem, and Shell.

We've raised $104 million in venture capital following a recent Series C funding round led by Bain Capital Ventures, Bessemer Ventures, August Capital, Amity Ventures, Ridge Ventures as well as CEO’s from GE, Twilio, Coupa, Toast and PagerDuty.

We are looking for an Implementation Analyst to join our team at our office in Montreal, Canada.

What you’ll do :

• Lead small customers through successful implementations.
• Own implementation tasks such as data structuring, data migration and product training.
• Assist customers in identifying ways to get the most value out of the product.
• Lead meetings with client stakeholders.
• Deliver formal training to end-users.
• Provide knowledge transfer to internal team members throughout the onboarding process.
• Track and communicate client issues and proactively troubleshoot and resolve problems.
• Participate in multiple accounts, deadlines, and milestones.

About you :

• 0 - 1 years of relevant experience in software implementation, customer onboarding or application engineering.
• BEng degree or equivalent.
• Experience in manufacturing and industrial space is a benefit.
• Excellent communication, presentation, facilitation, time management, and interpersonal skills.
• Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining a high level of quality and client satisfaction.
• Savvy with technology and capacity to become well-versed in our software in a short period of time.

What’s in it for you :

• Competitive salary and meaningful equity opportunities.
• Healthcare, dental, and vision coverage.
• You’ll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
• We believe in meritocracy, where ideas and effort are publicly celebrated.

About us :

Our mission is to make the life of blue-collar workers easier worldwide by creating software that meets their needs and realities. Our product is truly life-changing for 80% of the workforce that doesn’t work behind a desk and needs enterprise-grade software at their fingertips.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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