Implementation Analyst

Jobgether SRL; Canada; Remote; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Remote work within Canada

GRRSP matching

Flexible vacation policy

Career development

Technology-driven environment

Cross-functional exposure

Meaningful contribution

Multiple openings

Job summary

Jobgether SRL seeks an Implementation Analyst in Canada to oversee client onboarding for group benefits and retirement services. You will coordinate implementations, validate data, and collaborate with carriers and internal teams to ensure accurate configurations.

Role emphasizes data analysis, project coordination, and a high-quality client experience in a remote-first environment across Canada. Strong Excel skills and bilingual English/French are valued assets.

Qualifications

• 1+ year of experience in group benefits or related industry.
• Strong Excel skills including PivotTables, VLOOKUP, formulas, and data validation.
• Familiarity with HRIS platforms or benefits administration software.
• Professional English/French bilingual capability preferred.
• Ability to organize and manage multiple implementations concurrently.
• Experience in client onboarding or implementation support is an asset.
• Excellent written and verbal communication and client service mindset.
• Attention to detail and data accuracy in complex configurations.
• Adaptability in a fast-paced environment with continuous improvement mindset.
• Collaborative team player with cross-functional coordination skills.

Responsibilities

• Coordinate full onboarding lifecycle from planning to completion.
• Lead kickoff meetings to establish expectations and milestones.
• Review onboarding documents for accuracy and completeness.
• Coordinate carrier setup and submit forms to partners.
• Configure client and member accounts in internal systems.
• Maintain data integrity through audits and discrepancy resolution.
• Collaborate across Operations, Sales, Systems, Carrier Relations, clients.
• Resolve onboarding challenges and coordinate timely solutions.
• Analyze implementation data to support reporting and decisions.
• Identify process improvements to enhance efficiency and experience.
• Manage multiple implementations with priorities and deadlines.

Skills

Data analysis

Excel proficiency

Project coordination

Client service

Communication skills

Education

Bachelor's degree or equivalent

Tools

HRIS platforms

Data feeds

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for an Implementation Analyst based in Canada.

The Implementation Analyst will play a key role in delivering seamless onboarding experiences for clients within the group benefits and retirement services industry. In this position, you will coordinate client implementations from initial planning through completion, ensuring accurate data, efficient processes, and successful system configurations. You will collaborate with clients, insurance carriers, and internal teams to facilitate technical setups and ensure a smooth transition for new and renewing accounts. This role combines data analysis, project coordination, client communication, and process improvement within a technology-driven environment. You will have the opportunity to contribute to operational excellence while helping enhance the quality and reliability of digital benefits administration. With multiple positions available and a remote-first working arrangement across Canada, this is an excellent opportunity to develop your expertise in implementation, data management, and client service.

Accountabilities:

• Manage client implementations: Coordinate the full onboarding lifecycle, from project initiation to completion, ensuring implementation activities are delivered accurately, efficiently, and within established timelines.
• Lead kickoff meetings: Organize and facilitate client onboarding meetings to establish expectations, gather essential information, clarify requirements, and define project milestones and next steps.
• Review implementation documentation: Validate client forms, supporting documents, and onboarding information to ensure accuracy, completeness, and readiness for submission.
• Coordinate carrier setup: Prepare and submit implementation forms to insurance carrier partners, following up on outstanding requirements to support timely processing.
• Configure client and member accounts: Ensure new clients and plan members are correctly established within internal administration platforms and carrier systems.
• Maintain data integrity: Conduct data audits, verify system configurations, investigate discrepancies, and implement corrective actions to maintain reliable and consistent information.
• Collaborate across teams: Serve as a central point of contact between Operations, Sales, Systems, Carrier Relations, clients, and external partners to coordinate implementation activities and resolve issues.
• Resolve onboarding challenges: Manage carrier-related requests, troubleshoot implementation issues, and coordinate solutions to minimize delays and ensure a positive client experience.
• Analyze implementation data: Use spreadsheets and other available tools to review information, identify inconsistencies, and support accurate reporting and decision-making.
• Improve operational processes: Identify inefficiencies, recommend practical improvements, and contribute to streamlined workflows that enhance implementation quality and client satisfaction.
• Manage competing priorities: Coordinate multiple implementation projects simultaneously, monitor progress, communicate updates, and ensure deadlines and service expectations are met.

Requirements:

• Professional experience: At least one year of experience in group benefits or a related industry is preferred. Experience in benefits administration, insurance, client onboarding, or implementation support is an asset.
• Data analysis and Excel proficiency: Strong analytical skills and practical experience with Microsoft Excel, including PivotTables, VLOOKUPs, formulas, and data validation techniques.
• Technical knowledge: Familiarity with HRIS platforms, data feeds, insurance carrier systems, or benefits administration software is an advantage.
• Language skills: Professional French-language capability is an asset. At least one successful candidate must be bilingual in English and French to support a diverse client base. Industry-specific terminology can be learned with coaching.
• Project coordination: Ability to organize and manage multiple implementation projects concurrently, establish priorities, track progress, and meet tight deadlines.
• Client service experience: Previous experience working with clients in a professional environment, with a strong commitment to responsiveness, accuracy, and positive client relationships.
• Communication skills: Excellent written and verbal communication skills, with the ability to explain requirements, facilitate meetings, coordinate follow-ups, and maintain effective relationships with internal and external stakeholders.
• Attention to detail: A meticulous approach to reviewing documentation, validating data, identifying discrepancies, and maintaining accurate system configurations.
• Problem-solving abilities: Strong critical-thinking skills and the initiative to investigate issues, identify root causes, and implement effective solutions.
• Adaptability: Comfort working in a fast-paced, evolving environment where priorities may change and continuous improvement is encouraged.
• Teamwork and collaboration: Ability to work effectively across departments, coordinate diverse stakeholders, and contribute to shared implementation goals.
• Continuous improvement mindset: A willingness to learn new technologies, develop industry knowledge, and identify opportunities to improve operational efficiency and the client experience.

Benefits:

• Competitive salary: Annual compensation ranging from CAD 55,000 to CAD 65,000.
• Remote work: The flexibility to work remotely from within Canada.
• Group Registered Retirement Savings Plan (GRRSP): Employer matching contributions to support long-term financial planning.
• Flexible vacation policy: Greater flexibility in managing personal time and work-life balance.
• Career development: Opportunities to grow professionally within a high-performing, technology-enabled organization.
• Technology-driven environment: The opportunity to work with digital platforms, data systems, and integrated solutions that support modern benefits administration.
• Cross-functional exposure: Opportunities to collaborate with clients, insurance carriers, and internal specialists while developing valuable industry and technical expertise.
• Meaningful professional contribution: The ability to improve onboarding experiences, strengthen data accuracy, and help deliver reliable group benefits and retirement solutions.
• Multiple openings: Several positions are available, providing opportunities for qualified candidates with different backgrounds and language capabilities.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

We appreciate your interest and wish you the best!