Impactful Intake & Assessment Specialist (Edmonton)

balladgroup; Edmonton; On-site; CAD 42,000 - 64,000; Full time

Job summary

Ballad Group in Edmonton is seeking an Intake and Assessment Specialist who is passionate about teaching, connecting, and changing the lives of those who attend Ballad Group’s WERC program. The role focuses on client intake, assessment, data entry, and administrative support to ensure program success.

You will build credible relationships with participants and stakeholders, manage data across Compass and Monday.com, and contribute to program quality and reporting while maintaining

Qualifications

• Two or more years of relevant work experience.
• Experience in Employment Services is considered an asset.
• A post-secondary diploma in a relevant study or equivalent is an asset.
• Experience using compass is a bonus but not required.
• Excellent verbal and interpersonal communication skills
• Exceptional organization, time management, and prioritization skills
• Strong team-oriented skills; and
• Strong interpersonal, relationship building and conflict resolution skills.
• A valid Class 5 Driver's License.

Responsibilities

• Review client applications and conduct pre-screens based on program prerequisites.
• Accurately conduct client intake, registration, and assessments, determining if potential participants meet the Ready, Willing and Able markers.
• Coordinate and schedule intake appointments with external potential participants.
• Conduct pre-screen phone interviews with potential participants.
• Input all intakes into Compass, ensuring data is accurate and up-to-date.
• Maintain regular and accurate data input into the File Tracking Systems.
• Adhere to the highest quality assurance standards when inputting data.
• Ensure Monday.com is up-to-date and accurate.
• Manage all program inquiries and actively manage program participants to ensure success.
• Adhere to all checklists and submit documents on time.
• Issue follow-up surveys and monitor completion status.
• Facilitate and monitor Circle Of Resiliency Data collection.
• Conduct follow-up phone calls with program graduates.
• Provide general administration support, including maintenance of participant files, data entry, responding to incoming inquiries, and preparation of materials.
• Prepare reports as required.
• Prepare and submit program reports to the Program Coordinator as needed.
• Assist in the planning of all graduation ceremonies, which may include coordinating program logistics such as scheduling meetings, booking venues, and arranging travel.
• Handle participant follow-up and associated reporting.
• Perform other duties that may arise from time to time and as assigned.

Skills

Communication skills

Organization

Time management

Teamwork

Relationship building

Conflict resolution

Driver's license

Education

Post-secondary diploma

Tools

Compass

File Tracking Systems

Monday.com

Job description

Ballad Group in Edmonton is seeking an Intake and Assessment Specialist who is passionate about teaching, connecting, and changing the lives of those who attend Ballad Group’s WERC program. The role focuses on client intake, assessment, data entry, and administrative support to ensure program success.

You will build credible relationships with participants and stakeholders, manage data across Compass and Monday.com, and contribute to program quality and reporting while maintaining