Immigration Specialist

Targeted Talent; North Vancouver; Remote; CAD 55,000 - 85,000; Full time

Job summary

Une entreprise innovante recherche un Immigration Specialist passionné par l'immigration et l'aide aux clients pour naviguer dans des réglementations complexes. En tant que partie intégrante de l'équipe des services aux clients, vous êtes responsable de préparer des pétitions d'immigration et d'offrir des solutions qui améliorent l'expérience client.

Qualifications

• 1+ an d'expérience en immigration d'affaires en tant que Paralegal ou Immigration Specialist.
• 1+ an d'expérience dans un cabinet d'avocats, en entreprise ou dans une startup.
• Capacité à gérer un pipeline individuel tout en maintenus informés des clients.

Responsibilities

• Préparer et déposer des soumissions initiales, des révisions et des réponses RFE / NOID pour des pétitions O-1, EB-1 et EB-2 NIW.
• Communiquer de manière efficace avec les clients concernant les questions procédurales.

Skills

Rédaction

Raisonnement logique

Compétences en communication

Gestion de simulation

Anticipation des besoins des clients

Attention aux détails

Tools

Salesforce

GSuite

Job description

Our client is looking for a person who is passionate about immigration and helping our clients navigate complex regulations to gain life-changing opportunities! You’ll be an integral part of the Client Services team, by working directly with clients to prepare immigration petitions for filing with USCIS.

You will provide industry-leading service to clients by offering timely and clear immigrations support. You are energized to help the company automate a manual, confusing process into a modern, intuitive experience that connects global talent with opportunity.

Location

This is a remote position in Canada

Responsibilities

• Offer a consistent, industry-leading experience to customers by providing legal support and strategy from the initial kick-off call through petition filing.
• Prepare and file initial submissions, re-submissions, and RFE / NOID responses for O-1, EB-1, and EB-2 NIW petitions.
• Continuously level up by learning how to prepare new case types, such as I-485, H-1B, TN, E-3, E-2, etc.
• Actively monitor individual case pipeline to achieve production targets, meet critical deadlines, and increase client satisfaction.
• Effectively communicate with customers regarding procedural and case processing issues, identify client immigration solutions, and understand current client activity.
• Provide feedback in opportunities for continuous process improvement and elimination of redundancy.
• Provide feedback to the Technology team to further develop the clients technology vision and products.
• 5% of the role is dedicated to collaborating with the Technology team
• Report directly to the Immigration Attorney.
• Work on special projects, as assigned.

Definition of Success

Required :

• 1+ year of business immigration experience, either as a Paralegal or Immigration Specialist (Preference for O-1, EB-1, and EB-2 NIW experience).
• 1+ year of experience working in a law firm, corporate, or startup setting
• Strong writing, logical reasoning, and communication skills
• Experience directly interacting for customers via email, call, and video
• Experience anticipating clients’ needs and addressing their concerns
• Experience managing individual pipeline and proven ability to juggle multiple customers and priorities, keeping all customers informed of changes to deadlines
• Ability to function independently while following established directions and processes with limited hand-holding
• Strong attention to detail

Preferred :

• Prior experience working with Salesforce and GSuite.
• Prior experience collaborating with Technology and / or Product teams.
• Prior experience working with startup founders or technology companies.

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