Immigration Clerk

Z2H AI INC.; New Brunswick; On-site; CAD 53,000 - 84,000; Full time

Job summary

A leading immigration consulting firm is seeking a highly organized Immigration Assistant to manage various immigration cases. This full-time role requires fluency in both English and Mandarin, excellent communication skills, and strong administrative abilities. Responsibilities include client case management, handling IRCC communications, and supervising junior staff. Competitive salary with a range between $53,974.28 to $83,678.98 based on experience, along with comprehensive benefits.

Benefits

Company events

Dental care

Disability insurance

Extended health care

On-site parking

Vision care

Qualifications

• 1+ years of experience in immigration case management or consulting preferred.
• Experience with Chinese social media platforms is an asset.
• Ability to manage multiple files effectively.

Responsibilities

• Coordinate and manage client files including Visitor Visas and Work/Study Permits.
• Serve as the first point of contact for clients via WeChat and WhatsApp.
• Prepare summaries for consultations and manage reception duties.

Skills

Fluency in English

Fluency in Mandarin

Attention to detail

Organizational skills

Education

Diploma or Degree in Business Administration or related field

Tools

MS Office

IRCC portals

ATIP requests

Job description

Overview

We are seeking a highly organized and proactive Immigration Assistant to support our Regulated Canadian Immigration Consultant (RCIC) and team in managing a wide range of immigration cases. This role requires excellent communication skills, strong document handling, administrative abilities, and an understanding of Canadian immigration procedures.

Key Responsibilities

• Immigration Case Management: Coordinate and manage client files including Visitor Visas, LMIA, Work / Study Permits, Family Sponsorships, Visa Restorations, PNP, Startup visa and H&C applications.
• Draft submission letters and provide detailed documentation checklists tailored to various immigration programs.
• Analyze GCMS / ATIP notes to identify case-specific issues and assist RCIC with case strategies.
• Submit webforms, upload documents, and handle IRCC communications on behalf of clients.
• Calculate CRS / EOI scores and advise RCIC on program suitability and draw trends.
• Conduct research on federal and provincial programs including OINP, RNIP, Home Care Worker Pilot, FCIP, and PEQ.
• Administrative & Team Support: Supervise and delegate tasks to junior staff (team of 5) to ensure workflow efficiency and timely file progression.
• Track and maintain up-to-date client information using internal systems and spreadsheets.
• Monitor client billing, manage financial transfers between trust and general accounts, and resolve payment issues through direct communication.
• Prepare and review invoices, client contracts, monthly reports, and reliability records.
• Support RCIC with case audits, license renewals, and client account reconciliation.
• Client Communication & Relationship Management: Serve as the first point of contact for clients via WeChat, WhatsApp, email, and phone (in English and Mandarin).
• Prepare summaries for consultations and manage reception duties for walk-in and virtual inquiries.
• Prioritize tasks based on RCIC\'s instructions, case deadlines, and complexity.
• Digital Content & Compliance: Create and manage social media content (WeChat & RED / Xiaohongshu), increasing visibility and engagement.
• Post and update LMIA job advertisements in compliance with ESDC requirements.
• Assist with developing prompt-based AI support tools and automation templates.

Qualifications

• Diploma or Degree in Business Administration, Immigration Law, Legal Administration, International Relations, or related field
• 1+ years of experience in immigration case management or consulting (preferred)
• Fluency in English and Mandarin (written and spoken) required
• Excellent attention to detail, organizational skills, and ability to manage multiple files
• Experience with IRCC portals, ATIP requests, and case research
• Strong MS Office and digital literacy; experience with Chinese social media platforms an asset
• Positive attitude, client-first approach, and ability to work independently and as part of a team

Job Details

• Job Types: Full-time, Permanent
• Pay: $53,974.28-$83,678.98 per year
• Benefits: Company events, Dental care, Disability insurance, Extended health care, On-site parking, Vision care
• Work Location: In person