IM Service Operations Manager

The Engineer UK; Bolton; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

A leading company is seeking a passionate Service Operations Manager to join their multi-national Information Management function. The ideal candidate will have a strong background in IT operations, customer service, and team leadership. This role offers hybrid working, a competitive salary, and various benefits including a company bonus and private medical insurance.

Benefits

Company Bonus

Car Allowance

Pension

Private Medical Insurance

Flexible working arrangements

Enhanced parental leave

Subsidised meals

Free parking

Qualifications

• Experience managing, mentoring, and developing IT teams.
• Extensive experience with workplace & infrastructure technology.
• Knowledge of data centre management and cyber security threats.

Responsibilities

• Lead the delivery of workplace & infrastructure services.
• Oversee vulnerability management and ensure security compliance.
• Drive continuous improvement in IT operations.

Skills

Leadership

Decision Making

Problem Solving

Compliance

Innovation

Tools

Microsoft Technologies

Windows OS

Exchange

Active Directory

Group Policy

Job description

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Bolton

About The Job

An exciting opportunity for a passionate Service Operations Manager to join a unique, multi-national Information Management function. Ideal candidates should be committed to the future of IT Operations, outstanding customer service and have the dedication in supporting our community in a dynamic, fast-paced environment.

Job Title: Service Operations Manager

Salary: Circa £70,000 depending on experience

Location: Stevenage, Bolton, Bristol

Dynamic (hybrid) working: 1-2 days per week on-site depending on business requirements.

Security Clearance: British Citizen. This role will require DV Clearance. Restrictions and/or limitations relating to nationality and/or rights to work may apply. All successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS).

What We Can Offer You

• Company Bonus: Up to 27% of base salary
• Car Allowance: £300 per month
• Pension: Up to 14% employer and employee contributions
• Private Medical Insurance: Single Cover
• Flexible working arrangements
• Enhanced parental leave: Up to 26 weeks for maternity, adoption, and shared parental leave, with additional enhancements for paternity, neonatal leave, and fertility treatments
• Site facilities: Subsidised meals, free parking, and more

The Opportunity

We are seeking a detail-oriented, experienced Service Operations Manager with a strong background in workplace & infrastructure technologies. Responsibilities include leading the delivery of workplace & infrastructure services, overseeing vulnerability management, ensuring security compliance, and driving continuous improvement.

• Join a respected team recognized for professionalism and flexibility.
• Work nationally and internationally, embracing cultural diversity.
• Shape the future of IT Operations with innovation.
• Benefit from a values-led culture and personal development programs.

What We're Looking For

• Experience managing, mentoring, and developing IT teams.
• Ability to make effective decisions under pressure and resolve issues quickly.
• Extensive experience with workplace & infrastructure technology, compliance, and innovation.
• Leadership skills across diverse disciplines and international teams.
• Knowledge of data centre management, capacity, incident, and asset management.
• Proven experience with Microsoft technologies (Windows OS, Exchange, Active Directory, Group Policy).
• Broad understanding of IT infrastructure, cyber security threats, and response strategies.
• Experience with software contract management, including Microsoft and Oracle agreements.
• Experience working in multicultural environments, promoting harmonisation and standard setting.

About MBDA

MBDA is a leading defence organisation supporting armed forces and partnering with governments to defend freedoms. We foster employee networks promoting diversity and inclusion. We encourage applicants requiring adjustments during recruitment.

Follow us on LinkedIn, X, Instagram, and Glassdoor, or visit our careers page for more information.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Contract
• Job function: Management and Manufacturing
• Industries: Book and Periodical Publishing