IM/IT Operations Manager - Registration & Switchboard Services

Nova Scotia Health Authority; Amherst; On-site; CAD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Manager to lead the transformation of health information services. This role involves strategic leadership in information management, overseeing registration, patient scheduling, and switchboard services. The successful candidate will be responsible for implementing best practices and ensuring compliance with health legislation while fostering a collaborative team environment. Join a diverse team dedicated to excellence in health services, where you can make a significant impact on patient care and operational efficiency. Embrace the opportunity to work in a vibrant community that values work-life balance and offers a rewarding career path.

Benefits

Health Insurance

Dental Insurance

Travel Insurance

Long-term Disability Insurance

Life Insurance

Defined Benefit Pension Plan

Qualifications

• 5+ years leadership experience in information management.
• Current registration with the Canadian College of Health Information Management required.

Responsibilities

• Implement operational plans to meet goals and financial targets.
• Lead teams for information management and systems transformation.

Skills

Leadership

Information Management

Coaching

Project Management

Knowledge of Health Care Legislation

Bilingual (French preferred)

Education

Undergraduate Degree

Current Registration with CHIMA

Tools

IMIT Tools and Applications

Job description

Req ID:
#
Location:
Northern Zone, Based out of
Cumberland Regional Health Care Centre
Department:
IMIT HIS Admitting & Registration ARH
Type of Employment:
Temporary
Hourly FT long-assignment (100%)
Management/Non Union Position
Posting Closing Date:
Open Until Filled

Nova Scotia Health is the largest provider of health services in Nova Scotia, with some specialized services also offered to clients throughout Atlantic Canada. We’re on a mission to achieve excellence in health, healing, and learning through working together, which is reflected in the hospitals, health centres, and community-based programs we operate across the province. Our passionate team of professionals provides a variety of high-quality inpatient and outpatient services including academic, tertiary, and quaternary care, as well as continuing care, primary health care, public health, and mental health and addictions. Join a diverse team of innovators, collaborators, and creative thinkers today.

Nova Scotia Health employs professionals in all corners of our beautiful province. We believe there's a place here for everyone to call home, from vibrant cities with exuberant nightlife to quaint towns with picturesque trails. The work-life balance that comes with a Nova Scotia Health role means you'll have the time to explore, discover, and participate in that coveted Atlantic lifestyle. Visit us today and check out novascotia to see why more people from across the globe are moving here.

About the Opportunity

The IMIT Operations Manager, Registration and Switchboard Services, reports to the IMIT Provincial Manager Registration and Switchboard Services and is responsible for the transformation of health information to achieve provincial standardization across NS Health. The Operations Manager is responsible to provide strategic and program-level leadership of Information Management including registration, patient booking and scheduling, patient locating, hospital switchboard, and integration of technological solutions. The Operations Manager has responsibility for implementation of information management practices required to develop, evaluate, and monitor programs and services while contributing to the overall IMIT strategy implementation to achieve the goals and objectives of Nova Scotia Health. The Operations Manager provides technical oversight and subject matter expertise and day-to-day leadership and support of the clinical implementation and maintenance activities related to specific application areas used within the portfolio. The individual will lead the technical implementation of the build/configuration and changes/enhancements for assigned clinical applications in collaborative partnership with other IMIT Leads and Managers.

Key Responsibilities

1. Implementing operational plans to meet goals and objectives and financial targets of the portfolio.
2. Maintaining provincial oversight while leading teams for information management and systems transformation.
3. Assisting clinical programs with information management requests for the purposes of information collection, audits and quality review for health outcomes across NS Health.
4. Ensuring information management best practice in accordance with provincial/federal legislation in accordance with the Freedom of Information Act and Personal Health Information Management Act.
5. Leading staff located across the province. Travelling as required to multiple locations to support and strengthen the team.

About You

We would love to hear from you if you have the following:

1. Current registration with the Canadian College of Health Information Management (CHIMA) is required.
2. Undergraduate degree required. Consideration may be given to those with equivalent training and work experience.
3. Minimum of 5 years leadership experience with information management of an organization of significant size and/or complexity.
4. Knowledge and skills in the areas of IMIT tools, applications, and systems supporting registration and switchboard services.
5. Certified Health Executive and/or Certified Professional in Healthcare Information and Management Systems (CPHIMS) designation an asset.
6. Project Management Professional (PMP) and/or organizational change management certification an asset.
7. Experience implementing information management strategies, policies and processes for a large, complex organization.
8. Experience in leading teams of staff with indirect accountabilities to other operational units.
9. Strong coaching and mentoring skills.
10. Knowledge of health care legislation including privacy legislation - Freedom of Information & Protection of Privacy Act, Personal Information Protection and Electronic Documents Act (FOIPOP, PIPEDA), Hospitals Act, Mental Health Act, Medical Staff By-Laws, Medical staff Rules and Regulations.
11. Proven ability to maintain confidentiality and privacy.
12. Competencies in other languages an asset, French preferred.

Please ensure your resume is up to date and includes all relevant education, experience, training, and certifications.

Hours

Temporary Long Assignment, Full-time Position, 75 Hours Bi-weekly
Approximate term of 36 months (Assignment length subject to change)

Compensation and Benefits

$40.15 - $50.19 Hourly
Successful candidates may be eligible for our benefits package which includes health, dental, travel, long-term disability, and life insurance coverage as well as a defined benefit pension plan.

Once You've Applied

Thank you for your interest in this position. Only those applicants selected for an interview will be contacted. Nova Scotia Health is committed to being a workforce that is free of discrimination, values diversity, and is representative, at all job levels, of the people we serve. We encourage all qualified applicants who self-identify as Indigenous, Black/African Nova Scotian, Persons of Colour, Foreign Nationals/Newcomers, Persons with Disabilities, 2SLGBTQIA+ and self-identify.