IM and IT Coordinator

Canadian Association of Labour Media; Ottawa; Hybrid; CAD 97,000 - 114,000; Full time

Benefits offered by this job

Progressive work environment

Flexible remote work opportunities

Seamless transition for public servant

Great work-life balance

Job summary

The Canadian Association of Professional Employees (CAPE) invites applications for an IM and IT Coordinator to provide information management, IT coordination, and admin services under the Director of Finance and Information Technology. This one-year, unionized role supports CAPE staff and management in Ottawa.

Qualifications include a college diploma or degree in information management or IT and 2–4 years in IM/IT, with experience in SharePoint and Microsoft Dynamics; advanced bilingual

Qualifications

• College diploma or undergraduate post-secondary degree in Information Management, Information Technology or a related discipline.
• 2 to 4 years of experience in the Information Management and Information Technology field.
• Equivalent combinations of education and/or experience are considered.

Responsibilities

• Serves as the CAPE Headquarters focal point on IM and IT management and coordination, and the principal advisor to the Director of Finance and Information Technology and CAPE management on the management and resolution of IM and IT issues.
• Provides IM technical analysis and assistance to CAPE management and staff to help with the resolution of membership issues and other related tasks
• Develop functionalities for staff and members (e.g., power apps, etc.)
• Applies IM expertise and analysis to administer SharePoint for the CAPE staff to:Ensure users are in the appropriate roles for security access, as approved and signed off by the Director of Finance and Information Technology;Work with the General Counsel and Director of Policy to establish document storage methodology, guidelines on document management and following protocols on auditing, etc.
• Serves as the CAPE senior technical expert on the administration of Microsoft Dynamics (MD); as the key person, with the Director of Finance and Information Technology, on managing functionalities for all staff (Events, membership management and case management); and as the provider of technical expertise to CAPE management and staff users with support, training and access to modules within MD.
• Carries out IM/IT technical and administrative analysis for tracking all software used within CAPE.
• Monitors the dates and conditions for the renewal of software and other licences required for operational purposes.
• Works in collaboration with the Payroll and Accounting Assistant to ensure that vendors are paid and costs are tracked.
• Contributes expert IT project management and administrative advice to help implement tracking progress of projects, including:Installing and updating software; providing training to new users; digitizing old documents and establishing protocols for digital library; helping with vote processing for the Association; addressing IM-related issues and other various IM-related ad-hoc requests.

Skills

Project management

Interpersonal skills

Organizational skills

Critical thinking

Training staff

Technical analysis

Education

College diploma or undergraduate degree in Information Management / Information Technology

Tools

Microsoft Dynamics (MD)

SharePoint

Microsoft Office Suite

Power Apps

Job description

IM and IT Coordinator

Competition #: 2026-EXT-19
Posting date: August 27, 2026
Closing date: September 24, 2026
Duration: One year (with possibility of extension)
Classification level: Level 4
Salary: $97,004 – $114,298
Number of positions: 1
Status: Unionized

About the Association
The Canadian Association of Professional Employees (CAPE) is a dynamic and progressive union representing over 25,000 professional employees in the federal public sector. At CAPE, we are committed to fostering an inclusive and equitable environment for all our members.

Our organization offers a:

• Progressive work environment
• Flexible Work Model & Remote work opportunities
• Seamless transition for public servants
• Great work-life balance

Position Summary
The IM and IT Coordinator provides information management (IM), information technology (IT) coordination and administrative services to the management and staff of CAPE, under the direction of the Director of Finance and Information Technology.

Requirements

Education & Experience

• College diploma or undergraduate post-secondary degree in Information Management, Information Technology or a related discipline in a relevant field.
• 2 to 4 years of experience in the Information Management and Information Technology field.

Note: Equivalent combinations of education and/or experience are considered.

Key responsibilities

• Serves as the CAPE Headquarters focal point on IM and IT management and coordination, and the principal advisor to the Director of Finance and Information Technology and CAPE management on the management and resolution of IM and IT issues.
• Provides IM technical analysis and assistance to CAPE management and staff to help with the resolution of membership issues and other related tasks
• Develop functionalities for staff and members (e.g., power apps, etc.)
• Applies IM expertise and analysis to administer SharePoint for the CAPE staff to:
  • Ensure users are in the appropriate roles for security access, as approved and signed off by the Director of Finance and Information Technology;
  • Work with the General Counsel and Director of Policy to establish document storage methodology, guidelines on document management and following protocols on auditing, etc.
• Serves as the CAPE senior technical expert on the administration of Microsoft Dynamics (MD); as the key person, with the Director of Finance and Information Technology, on managing functionalities for all staff (Events, membership management and case management); and as the provider of technical expertise to CAPE management and staff users with support, training and access to modules within MD.
• Carries out IM/IT technical and administrative analysis for tracking all software used within CAPE.
• Monitors the dates and conditions for the renewal of software and other licences required for operational purposes.
• Works in collaboration with the Payroll and Accounting Assistant to ensure that vendors are paid and costs are tracked.
• Contributes expert IT project management and administrative advice to help implement tracking progress of projects, including:
  • Installing and updating software; providing training to new users; digitizing old documents and establishing protocols for digital library; helping with vote processing for the Association; addressing IM-related issues and other various IM-related ad-hoc requests.
• Willing/able to provide their services outside of the normal working day (evenings and weekends).
• May perform other duties as assigned.

Other skills and abilities

• Strong organizational, interpersonal, project management, and critical thinking skills.
• Ability to provide CAPE users with support, training and access to modules within Microsoft Dynamics (MD).
• Professional, in-depth knowledge of the theories, principles and practices of computer science, in particular of IM and IT.
• Professional, in-depth knowledge of Microsoft Office Suite (Word, Excel, PowerPoint) and other software used by CAPE.
• Professional, in-depth knowledge of SharePoint, MD, and their application and potential for CAPE’s operational requirements.
• Professional, in-depth knowledge of the IM/IT community of the unions representing employees in the federal government and in the broader union network across Canada, as well as the IM/IT community of the Public Service.
• Professional knowledge of operational procedures of CAPE’s National Office and of the respective responsibilities of staff members.
• Knowledge of the vision, mandate, objectives, culture, and governance structure of CAPE.

Condition of employment

• Must meet the language requirement of the position.

Additional information

• Candidatesmust be fluently bilingual in both English and Frenchat the time of application. This position requires advanced proficiency in both spoken and written English and French, and candidates should be prepared to demonstrate this fluency during the recruitment process.
• If you are a member of an equity-deserving group, we encourage you to self-declare in this recruitment process. This self-declaration information may be factored into selection decisions and to address CAPE’s commitment to increase representation of these groups.
• CAPE is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Should you require accommodation during any phase of the evaluation process, please [e-mail]. All information received in relation to accommodation requests will be kept confidential except when required to implement accommodation.
  An eligibility list of applicants may be established from this process to staff similar positions within CAPE.
• We will contact applicants when the screening and interview phases are completed.
  The recruitment committee reserves all rights to use any methods that they deem appropriate to evaluate applicants, including artificial intelligence.
• Communication for this process will be sent via email. It is the responsibility of the applicant to ensure that accurate contact information is provided and updated as required and to update their personal information when it changes. Applicants who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
• Time-sensitive correspondence may be transmitted via email, and it will be the applicant’s responsibility to check their email regularly. Failure to respond to communications may result in elimination from this process.
• CAPE may decide to use top-down or random selection or any other additional qualification to determine the number of applicants who will be considered for the next stage of the evaluation.
• Beyond skills and experience, we’re looking for someone who’s the right fit for our team: a good communicator, adaptable, and passionate about the association’s mission of defending the rights of our members.
• Proof of Canadian citizenship, permanent residency documentation, or a valid work permit or open work visa may be requested to ensure that candidates are eligible to work in Canada without restrictions.
• Applicants are required to disclose any potential conflicts of interest that may arise from their employment in this position. A conflict of interest may include, but is not limited to, personal or financial relationships with individuals or organizations that could affect, or be perceived to affect, the impartiality of your work. If you believe you may be in a conflict of interest, please include a brief statement in your application outlining the nature of the potential conflict. This information will be reviewed confidentially and will not necessarily disqualify you from consideration.