ILS Support /Tech Writer

Robertson & Company Ltd.; Ottawa; Hybrid; CAD 43,000 - 62,000; Full time

Job summary

Robertson & Company Ltd. in Ottawa is seeking an ILS Support / Tech Writer to support an existing vacancy within a major North American financial institution. The role focuses on facilitating Logistics Support Analysis, RAM studies, maintenance planning, and technical documentation for naval systems.

The contract runs 18 months with hybrid work arrangements, and a starting pay rate of $38 per hour. Ideal candidates will have an engineering degree, extensive military logistics experience, and

Qualifications

• Engineering degree required.
• 5+ years of military logistics experience required.
• Above average Proficiency with Microsoft Office applications.
• Strong organizational skills, attention to detail, and ability to meet deadlines.
• Effective communication and interpersonal skills, with the ability to collaborate across engineering, procurement, service delivery, and ship staff.
• Language: English (essential), French (an asset).
• Experience with maintenance management systems.
• Familiarity with logistics and reliability software.
• Background in naval systems, equipment, or operational military asset support.
• Knowledge of Canadian Forces Technical Orders (CFTOs), government technical publications, and S1000D/IETM specifications.
• Understanding of configuration management processes and technical documentation standards.

Responsibilities

• Collect, organize, and analyze technical data to support LSA activities.
• Review vendor documentation and OEM manuals to identify maintenance and support requirements.
• Conduct RAM studies, including RAM diagrams, FMECA, and LORA analyses.
• Support the management of data within LSAR tools and the Maximo system.
• Collaborate with engineering, procurement, service delivery, and ship staff to validate updates and resolve maintenance/documentation queries.
• Develop Maintenance Plans, Preventive or Corrective Maintenance Schedules, Instructions, and Spare Parts Lists.
• Support the development of Equipment Family Trees, User Manuals, and Training Material.
• Maintain and revise CFTOs with OEM updates.
• Create, review, and process Document Change Requests; assist in preparing Change Packages.
• Assist in preparation of technical proposals and project plans.
• Provide technically accurate reports on time and in accordance with contract requirements.
• Attend meetings and respond promptly to requests.
• Communicate with customers and internal teams on in-service support matters.
• Maintain awareness of project contract terms and applicable product lines.

Skills

Technical writing

Logistics coordination

RAM analysis

MS Office

Education

Engineering degree

Tools

Maximo

S1000D/IETM

Job description

Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction: Robertson is seeking a skilled ILS Support /Tech Writer to join our client in support of an existing vacancy.

Contract Period: 18 months

Pay Rate: Starting from $38 per hour

Location: Ottawa, ON

Location Type: Hybrid

Business Hours: Monday-Friday, 9:00 AM to 5:00 PM

Job Responsibilities

• Collect, organize, and analyze technical data to support Logistic Support Analysis (LSA) activities, including Reliability, Maintainability, Failure Analysis, Life Cycle Costing, Sparing Analysis, and Maintenance Task Analysis (MTA)
• Review vendor documentation and OEM manuals to identify maintenance and support requirements
• Conduct / review existing Reliability, Availability, and Maintainability (RAM) studies, including Reliability Block Diagrams, FMECA, and Level of Repair Analysis (LORA)
• Support the management and organization of data within LSAR tools and the Maximo maintenance management system
• Collaborate with engineering, procurement, service delivery, Technical Authorities, and ship staff to validate updates and resolve maintenance/documentation queries
• Develop Maintenance Plans, Preventive or Corrective Maintenance Schedules, Instructions, Performance Tests, and Spare Parts Lists with Provisioning Technical Data for new or modified ship systems
• Support the development of Equipment Family Trees, User Manuals, and Training Material
• Maintain and revise existing CFTOs, incorporating updates from OEM manuals, specifications, and preventive maintenance routines
• Create, review, and process Document Change Requests; assist in preparing Change Packages to ensure technical data reflects the latest system/equipment configuration
• Assist in the preparation of technical proposals and project plans
• Provide technically accurate reports and deliverables on time and in accordance with contract requirements
• Attend meetings and respond promptly to requests
• Communicate and collaborate effectively with customers and internal teams on in-service support matters
• Maintain awareness of project contract terms, conditions, and applicable product lines

Experience & Qualification Requirements

• Engineering degree required
• 5+ years of military logistics experience required
• Above average Proficiency with Microsoft Office applications
• Strong organizational skills, attention to detail, and ability to meet deadlines
• Effective communication and interpersonal skills, with the ability to collaborate across engineering, procurement, service delivery, and ship staff
• Language: English (essential), French (an asset)
• Experience with maintenance management systems
• Familiarity with logistics and reliability software
• Background in naval systems, equipment, or operational military asset support
• Knowledge of Canadian Forces Technical Orders (CFTOs), government technical publications, and S1000D/IETM specifications
• Understanding of configuration management processes and technical documentation standards

Robertson & the clients we represent are equal opportunity employers, committed to diversity and inclusion. Robertson is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce.

We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.