IFRS 9 Analyst-(Hybrid)

Central 1; Vancouver; Hybrid; CAD 67,000; Full time

Job summary

A leading financial services organization is seeking an IFRS 9 Analyst to provide essential support to credit unions implementing Central 1's loan loss model. You will interact with clients, resolve inquiries, and ensure seamless operations, requiring strong analytical and communication skills.

Benefits

One-time allowance for home office setup

Variable annual incentive plan

Generous annual vacation allotment

Flexible benefits plan including family building

Matched contributions at 6% for retirement plan

Access to learning platform

Wellness Flex Fund

Day off to volunteer

Qualifications

• 2+ years of relevant customer service experience.
• Knowledge of IFRS 9 impairment accounting is an asset.
• Ability to thrive in a collaborative, team-focused environment.

Responsibilities

• Respond to customer inquiries and issues via phone and email.
• Act as second-level support to assist Senior Analysts.
• Collaborate with key departments on technical and operational matters.

Skills

Customer service

Problem-solving

Attention to detail

Communication

Education

Bachelor’s degree in Business Administration

Accounting focus

Job description

• One-time allowance to set up your office for remote-first employees
• Variable annual incentive plan
• Generous annual vacation allotment
• Top-notch flexible benefits plan including family building and gender affirmation
• Retirement Plan, matched contributions at 6%
• Access to a learning platform and educational assistance support
• Access to a virtual wellness platform
• Wellness Flex Fund to support personal interests and activities
• Day off to volunteer in your community and other paid time off options
• Subject to employment agreement

Job Summary :

We are looking for an IFRS 9 Analyst to join the Central 1 Team! In this role, you will report to the Product Manager of the IFRS 9 Platform and provide essential functional support to credit unions as they implement and use Central 1’s IFRS 9 loan loss model. You will be the go-to resource for credit unions, addressing inquiries about the IFRS 9 National Reporting & Analytics Platform (the “Platform”) and resolving routine issues to ensure seamless operations.

What you will be doing :

Operational

Respond to customer inquiries and issues via phone and email within designated timeframes.

Act as second-level support to assist Senior Analysts with issues escalated by other support staff.

Collect sufficient information from clients for initial diagnosis, analyze, and resolve issues or escalate as needed.

Collaborate with key support departments on technical and operational matters.

Update operations manuals and procedures as necessary.

Address customer questions on simpler model functionality; escalate complex model design or auditor queries to the Product Manager.

Maintain in-depth knowledge of product offerings, application functionality, and model design; identify results that don't align with model expectations when diagnosing issues.

Assist IFRS 9 team members during QA and production releases by completing user acceptance testing.

Perform additional duties as needed to ensure exceptional service and support Central 1’s business goals.

Client Management

Maintain a strong understanding of product features and benefits.

Stay up-to-date on products and application functionality.

Ensure high-quality service and clear communication with internal partners and credit unions.

Manage relationships with both internal teams and credit unions.

What you will have :

2+ years of relevant customer service experience.

Bachelor’s degree in Business Administration or related field with an accounting focus (or equivalent experience).

Knowledge of IFRS 9 impairment accounting is an asset.

Strong attention to detail and organizational skills.

Excellent time management and ability to prioritize tasks in a dynamic environment.

Problem-solving skills: ability to gather information, diagnose issues, and provide effective solutions.

Effective verbal and written communication skills with clients, technical teams, and internal stakeholders.

Ability to thrive in a collaborative, team-focused environment.

Salary : $66,600

The salary represents the job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training.

LI-Hybrid

Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including, but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.