Identity Access Management Specialist

CANARIE Inc.; Ottawa; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking an IAM Specialist to enhance client onboarding for next-gen IAM services. This full-time, permanent role involves operational support of IAM and roaming WiFi infrastructure, ensuring security updates and service monitoring. The ideal candidate is a self-starter with excellent communication skills and a commitment to teamwork and innovation. You'll collaborate nationally and internationally, contributing to the development of technical guides and supporting clients in adopting IAM solutions. If you thrive in dynamic environments and are passionate about technology, this opportunity could be the perfect fit for you.

Qualifications

• Bilingualism required; strong analytical and communication skills.
• 5+ years of experience in software development or IT support.

Responsibilities

• Support IAM infrastructure and services, including roaming WiFi.
• Provide client technical support during service onboarding.

Skills

Analytical Skills

Trust Building

Windows/Linux Server Environment

Custom Scripting

RADIUS Protocol

SAML 2.0 Protocols

Open-source Software Installation

Microsoft Office Suite

Education

College Diploma or University Degree

5+ Years in Software Development or IT Support

Tools

ADFS (Entra ID)

Shibboleth

Multi-Factor Authentication (MFA)

LDAP Directory Services

Public Key Infrastructure (PKI)

X.509 Certificates

SSL/TLS

Job description

The Identity and Access Management (IAM) Specialist is accountable for assisting clients during onboarding of next generation IAM services, collaborating with the CANARIE team and partners nationally and internationally on initiatives to enhance services and increase adoption.

This is a full-time, permanent position that reports to CANARIE’s Senior Director, Applications.

Key Responsibilities

• Operational support of IAM infrastructure and services
• Operational support of roaming WiFi infrastructure and services
• Providing frontline client technical support during service onboarding
• Performing pro-active system security updates and service monitoring and analysis
• Execution of production environment change management processes
• Contributing to the development of technical guides on IAM best practices
• Travel may occasionally be required
• Other related duties and responsibilities, as required

The Ideal Candidate

To excel at CANARIE, you have a demonstrated capacity to work collaboratively on teams and are also an energetic self-starter with the self-motivation to work independently. You have excellent oral and written communication skills, and can count time management, problem solving, and managing multiple priorities as your strengths. You also share a dedication to CANARIE’s core values: service, teamwork, inclusion, innovation, quality, and integrity.

Bilingualism is required for this role.

What You Bring

Education and Experience

• College diploma or university degree or a suitable combination of education, experience, or other relevant training
• Minimum of 5 years as a software developer, IT systems implementer or as a support specialist
• Implementation experience with federated identity management applications or Single Sign On (SSO) solutions such as ADFS (Entra ID), Shibboleth or other
• Implementation experience with multi-factor authentication (MFA) solutions
• Experience integrating with LDAP based directory services or Entra ID
• Implementation experience with public key infrastructure (PKI), X.509 certificates, SSL/TLS

Skills

• Strong analytical skills and detailed-oriented
• Demonstrated ability to gain trust and credibility with internal and external stakeholders
• Working experience in a virtualized Windows/Linux server environment and custom scripting
• Working experience with RADIUS and/or SAML 2.0 protocols and related solutions
• Working experience of installing and configuring open-source software
• Working knowledge of the Microsoft Office suite

Come Work with Us

We are committed to employment equity and encourage anyone who can contribute to the diversification of ideas and perspectives to apply. For applicants with disabilities, accommodation is available upon request throughout the recruitment and assessment process.

If this seems to be the right fit for you, please send a note and your resume to [e-mail], and include the position title in your subject.

We thank all applicants, however only those applicants selected for an interview will be contacted.