icebreaker: Key Holder - TouchLab Queen West

Vans; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company seeks a Key Holder/Supervisor in Toronto, responsible for supporting daily operations, coaching staff, and enhancing customer engagement. Ideal candidates will possess retail management experience and a strong ability to drive sales and foster a positive work environment.

Qualifications

• 1+ years of store management experience in a retail environment.
• Ability to work flexible hours, including weekends and holidays.
• Proven track record in exceeding sales results.

Responsibilities

• Coach staff to meet productivity goals.
• Engage customers in conversation about products.
• Supervise store operations and staff activities.

Skills

Communication

Customer Engagement

Team Coaching

Decision Making

Flexibility

Education

High School Diploma or GED

Tools

Computer Skills

Job description

Key Holder/Supervisor

As a Key Holder, you support the Store Manager with the execution of daily business, customer engagement, store operations, team coaching, and merchandising standards in the store. As part of the leadership team and under supervision of Store Manager, you have a key role to supervise store staff and ensure the highest level of customer engagement and sales results are achieved. You contribute to fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. This position may assume responsibility for the store in the absence of another manager.

Join the icebreaker Family

Founded in 1995 in New Zealand, icebreaker is a pioneer of ethical and sustainable natural performance apparel. Now a part of the VF Corporation, icebreaker continues to challenge the status quo while championing natural, transparent, and responsible ways to do business.

icebreaker looks to nature for the answers and for innovative ways to do more with less. Working with what nature provides and adapting as nature does, icebreaker enables consumers to join a movement towards choosing natural and preserving our planet for generations to come. We are on a mission to be Plastic Free by 2023 and transition all our apparel to merino or plant-based fibers – and we are 91% of the way there! To learn more about icebreaker click here.

We’re a community of passionate, authentic, and adventurous achievers! Today, we’re a global brand with a diverse team across the Globe. We strive to celebrate those differences and create an inclusive culture where all are welcome.

How You Will Make a Difference

• Coach and develop staff to exceed individual and store productivity goals.
• Engage customers in conversation around Icebreaker products, activities and local community events.
• Supervise floor coverage and activities, including opening and closing store as scheduled.
• In partnership with the Store Manager, provide training and ongoing development of store staff in customer engagement and all company programs, policies and procedures.
• Support the Store Manager in achieving all financial and operational objectives including expense control, Loss Prevention, store audits, and weekly reporting.
• Partner with the Store Manager on the implementation of visual merchandising directives and maintain standards consistent with company brand strategies; ensures merchandise on selling floor is replenished appropriately.
• Partner with the Store Manager to ensure compliance and adherence to policies and procedures, standards and practices, and company directives.
• Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of the VF Corporation and the brand.
• Promote an environment that encourages participation, creativity, and learning by sharing best practices and building on the ideas of others.

What You Bring

Required

• 1+ years of store management experience in a fast-paced, highly engaging retail environment
• Proven ability to meet and exceed sales results.
• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays.
• Excellent communication skills, both verbal and written
• Ability to prioritize tasks in a fast-paced store environment.
• Proven ability to meet business goals by driving results through store team
• Willingness and desire to learn and to share knowledge of products, local community, experiences and activities relevant to the store’s customer base.
• Ability and desire to provide a highly engaging customer experience through individual service, conversation and relationship building.
• Excellent decision-making ability in a fast-paced environment
• Detail orientated.
• Proficient computer skills including word processing, spreadsheets, and software programs

Preferred

• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred.
• High School Diploma or GED
• Use ladders for visual merchandising, light adjustments, and window banner placement

Free to Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

What’s In It for You

We’re in the business of unleashing human potential, driven by the ideas, energy, and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical, and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities, and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com.

We just have one question. Are you in?

Hiring Range:

$17.43 CAD - $26.14 CAD per hour

Minimum Start Rate:

$21.70

Incentive Potential : This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, orcommissionpotential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation : You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. Although all positions have a hiring range based upon market data, this position has a minimum starting rate that is listed above. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at [e-mail] . VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.