Ice Cream QA Technician

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Sector: Engineering
Role: Manual Skilled
Contract Type: Permanent
Hours: Full Time

If you want to work for a global, leading Ice Cream player with €7.9bn Turn Over in 2023, come join Unilever Ice Cream! The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Ben & Jerry's, Breyers, Magnum, Talenti, Popsicle, Good Humor, Klondike, and Yasso. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever's other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent as we build our diverse and inclusive culture. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organization. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company.

Background & Purpose of the Job

The Site Quality role supports the implementation of Unilever specifications, standards and Quality Management System (QMS) for quality assurance and controls in alignment with applicable regulatory requirements. This key Quality role ensures systems are in place to comply with local regulatory requirements and drives site Quality improvement activities to ensure product consumer safety & overall quality and address consumer / customer issues.

Who You Are & What You'll Do

The scope of the role is dependent on site scale factors including consumer units, packing lines, site headcount -FTE, direct responsibility staff FTE and site complexity factors such as technologies, SKU, production direct-shipped to customer. Designation is dependent on application of special technical skill or academic standing in one or more area of quality such as microbiology, chemistry, mathematics / statistics, etc. in addition to responsibilities of Specialist.

• You're a strategy guru: Ability to strategize, prioritize, and time manage is essential for this role.
• You're a dot connector: Ability to investigate quality defects and identify root causes along with corrective actions is essential.
• You love to win, and have fun doing it: This role is critical to provide food safety and quality support to all departments, with an emphasis on collaboration between necessary departments (i.e. safety, production, maintenance, etc.).
• You're a teacher: Ability to coach employees when deviating from GMP standards. Create and present Quality Improvement projects.
• You're a changemaker: Success depends on change. Ability to review and verify QMS documentation to provide updates.
• You're a culture & change champion: Adapting to change is essential in this fast-paced environment.

Duties and Responsibilities:

• Supports implementing and assessing of on-going compliance to a quality testing program throughout the production cycle that is aligned with UL / external requirements and applicable specifications.
• Supports the implementation and verification of procedures to control non-conforming materials and products.
• Supports program to ensure on-site Quality laboratories operate in accordance with applicable Good Laboratory practices and UL /external requirements, test methods and general laboratory safety.
• Supports implementing and verifying site calibration and maintenance program for inspection, measuring and testing equipment.
• Supports program for product fill control through monitoring and verifying fill parameters and compliance.
• Supports the implementation and maintenance of system where key quality data and information are recorded and preserved.
• Supports / participates in Quality and Food Safety process improvement teams within the factory.
• Supports ensuring UL required IT systems, practices, loss trees and improvement tools are used to reduce / eliminate quality losses.
• Supports / participates in structured quality improvement activities related to customer and consumer issues.
• Supports efforts to improve quality of inbound materials by collecting and analyzing supplier performance data.
• Supports process capability studies to maintain alignment between process capability and specification limits in processing and filling operations.
• Applies current tools and practices to support management of quality related projects.
• Supports efforts to complete and maintain external and internal audits, GMP Inspections and certifications.
• Supports efforts to verify and document compliance to regulatory requirements applicable to quality and consumer safety.

What You'll Need To Succeed

• Bachelor's Degree or Post Secondary Diploma in Science, Microbiology, Chemistry and/ or related field
• Full understanding of HACCP and FSMA, HACCP Level 1,2 an asset
• Fully understand and enforce Good Manufacturing Practices (GMPs) in the food plant.
• Must be able to effectively manage conflict while creating an inclusive work environment.
• Must demonstrate the ability to adapt to changes in a fast-paced environment.
• Working knowledge of RCAs and tools involved to complete them (i.e. 5 Whys, 4-M analysis, etc.)
• Must demonstrate strong analytical skills, laboratory methods with careful attention to detail.
• Self-motivated, quick learner, inquisitive and process orientated.
• Strong ability to prioritize activities, excellent time management and organizational skills.
• Ability to work shifts along with overtime coverage during weekends
• Potential entry level for progressive positions
• Experience in SAP, SAP QM systems and other programs essential for Quality analysis such as Microsoft Office programs like Excel, PowerPoint, Word, Teams, PowerBI etc.

Benefits:

Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance (including prescription drug, dental, and vision coverage), retirement savings benefits, life insurance and disability benefits, parental leave, sick leave, paid vacation and holidays, as well as access to numerous voluntary benefits.

Equal Opportunity/Affirmative Action Employer

Minorities/Females/Protected Veterans/Persons with Disabilities. Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.

Company

Be part of the most successful purpose-led business in the world. Have the opportunity to see the true impact that you’re having in the work you do - every small thing counts. The personal contribution you make means you feel good about what you do and proud that you have a career with a higher purpose. Be empowered to make a positive impact, by bringing your purpose into action.

Be a force for good. Unleash your curiosity and pioneering spirit to make our business win and grow. Use your confidence to challenge the status quo for the better, while you learn, grow and make a positive impact.

Diversity & Inclusion is one of the things that we want Unilever to be famous for.

This means making sure our business is fair, attracting and retaining the very best talent and helping them unlock their full potential.