IBM Mainframe Operations Analyst

Quartech; Victoria, Vancouver; Hybrid; CAD 75,000 - 95,000; Full time

Job summary

Quartech, an IT solutions and consulting company with offices in BC, Victoria and Vancouver, is seeking an Operations Analyst to support mission-critical BC Ministry applications in a high-volume environment. You’ll ensure reliable execution of operational processes, manage batch cycles, and assist with incident, change, and release management.

Location: Hybrid in BC or remote across Alberta & Ontario (PST hours).

Qualifications

• Minimum 2 years of related experience in a professional IT environment.
• Ability to work flexible hours including shift coverage 7:00–20:00 and one weekend per month.
• Strong customer service orientation and commitment to service excellence.
• Self-motivated, able to work independently and in a team.
• Excellent written and verbal communication skills; collaborate with clients and vendors.
• Experience with multiple external clients and vendors; strong analytical thinking.

Responsibilities

• Provide operational support for BC Ministry applications and production control tasks.
• Support daily operations and scheduled tasks from 7:00 to 20:00 on working days.
• Maintain stability and efficiency of scheduled batch processing streams.
• Coordinate migrations, issue troubleshooting, and post-migration activities.
• Use ServiceNow for incident, change, and release management processes.
• Assist with month-end payment processing and reports as needed.

Skills

Customer service

Team player

Analytical thinking

Problem solving

Tools

TSO/ISPF

JCL

CA-ESP Workload Automation

IOF or SDSF

Job description

Quartech is an IT solutions and consulting company based in beautiful British Columbia, with offices in Victoria and Vancouver. With over 35 years of experience in the IT sector, we provide customized technology solutions, design and develop software, integrate systems, and deliver end-to-end cloud solutions, including those built on the Microsoft Dynamics 365 platform.

Quartech adheres to Agile practices and DevOps principles, staying at the forefront of industry trends by leveraging advanced technologies such as AI, Automation, Digital Trust, and various digital and mobile applications. We continue to experience significant growth year after year, focusing on building highly collaborative teams that work on diverse projects across multiple industries. At Quartech, you’ll have the opportunity to deliver meaningful work that benefits communities across the province, while receiving strong support for your professional development.

The Role:

Quartech delivers Application Management Services within a large, complex public sector environment that supports critical financial and social assistance programs across British Columbia. The successful Operations Analyst will work within a high-volume, mission-critical application portfolio that underpins more than $3 billion in annual benefit transfers and supports the accurate and timely processing of more than 3 million payments each year. This role contributes to the stability, coordination, and continuous support of business-critical systems essential to frontline service delivery.

This role ensures the reliable execution of operational processes, scheduled jobs, batch cycles, and maintenance activities in accordance with Standard Operating Procedures.

Location: Hybrid BC or remote in Alberta & Ontario (must work PST hours)

Role Type: Full-Time, Permanent

Level: Intermediate to Senior

Salary: $75,000–$95,000 annually

In This Role, Your Major Responsibilities Will Be To:

Application Support

• Assist in the successful delivery of daily operations and production control tasks for BC Ministry applications, ensuring that the legacy applications and environments operating as expected.
• Supporting the Ministry’s daily computer operations scheduled tasks and production control requests on working days from 7:00am to 8:00pm.
• Perform operational tasks in accordance with standard operating procedures.
• Help maintain the stability and efficiency of scheduled batch processing streams, manage schedule change requests, and perform initial issue troubleshooting.
• Execute compilation, migration, and post-migration activities based on developer instructions, while coordinating with external service providers as required.
• Provide ongoing monitoring, troubleshooting, and system health checks.
• Support scheduled operational activities such as major project releases, database reorganizations, and annual disaster recovery exercises.
• Use ServiceNow to support incident, change, and release management processes, including production incidents and data correction changes.

Payment and Month-End Processing

• Produce benefit cheque and electronic payment outputs in accordance with the monthly processing schedule.
• Ensure timely production of payment files to meet downstream printing, mailing, and treasury deadlines.
• Communicate progress, status updates, and any deviations from schedule throughout month-end processing.
• Provide online and on-call support during month-end processing until all cheque and report production activities have been successfully completed.
• Help ensure accurate payment processing through established checks, balances, and validation procedures.
• Complete all jobs and tasks deemed critical to month-end processing timelines.
• Escalate issues that may impact the achievement of key month-end milestones in accordance with incident escalation guidelines.

To be successful in this role, you should bring the following:

• Minimum 2 years of related experience in a professional, enterprise IT environment.
• Ability to work flexible hours, including shift coverage between 7:00 AM and 8:00 PM, Monday to Friday, and one weekend shift per month.
• Strong customer service orientation and commitment to service excellence.
• Self-motivated, with the ability to work independently and collaboratively as part of a team.
• Willingness to work closely with team members, clients, and vendors in a collaborative, fast‑paced operational environment.
• Strong written and verbal communication skills, with excellent interpersonal abilities.
• Experience collaborating with multiple external clients and vendors.
• Strong analytical thinking, troubleshooting, and problem‑solving skills.
• Commitment to ongoing professional development and growth.

Essential Technical Experience, in Order of Priority:

• TSO/ISPF
• JCL
• CA-ESP Workload Automation, or a similar job scheduler
• IOF or SDSF

Nice to Have:

• Databases such as IBM Db2, IMS, and VSAM
• File-AID
• Rocket Data Studio, or a similar Eclipse IDE
• z/OS Unix System Services (USS) and OMVS
• SFTP
• CA-SYSVIEW
• Microsoft 365

Our Values:

• Deliver WOW
• Do the right thing
• Have fun!

Why You’ll Love Working With Us:

• Join a passionate, driven team focused on solutions that support social change and environmental sustainability.
• Enjoy competitive salaries, comprehensive benefits, and access to our Employee and Family Assistance Program to support your well‑being.
• We value work‑life balance and offer flexibility to help you thrive both personally and professionally.
• We’re growing! Take advantage of exciting opportunities for career advancement and professional development.
• We’re passionate about learning and provide ongoing education and growth opportunities.
• We are dedicated to building a diverse, inclusive, and welcoming workplace where everyone feels a sense of belonging and is valued for their unique contributions and perspectives. As an equal opportunity employer, we encourage applications from individuals of all backgrounds and experiences.

Please note that candidates must be eligible to work in Canada. Only those selected for an interview will be contacted.