IAM Ops Manager

Enterprise Solutions Inc.; Toronto; Hybrid; CAD 100,000 - 130,000; Full time

Job summary

A leading company is seeking an IAM Operations Manager based in Toronto for a contract role. The successful candidate will lead IAM service governance, ensuring efficiency and compliance in user identity and access management. Strong leadership, problem-solving skills, and extensive IAM experience are essential for this mid-senior level position.

Qualifications

• 8+ years of experience in IAM service delivery.
• Strong knowledge of IAM governance and compliance frameworks.
• Experience in managing operational teams.

Responsibilities

• Oversee provisioning and deprovisioning of user access.
• Manage IAM business processes and automation opportunities.
• Ensure compliance with security policies.

Skills

IAM governance

Stakeholder management

Problem-solving

Service delivery

Compliance

Tools

ServiceNow

SharePoint

JIRA

Job description

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I may have a job for youAccount Manager (Canada / US) - Client Relations & Delivery

Role : IAM Ops Manager

Location : Hybrid - downtown Toronto ( 3 days weekly)

Type : Contract

Position Overview :

We are seeking an experienced IAM Operations Manager with at least 8 years of experience in Identity and Access Management (IAM) delivery and quality service management. This role is onsite at the customer’s location and is responsible for overseeing the user identity and access lifecycle management team, ensuring seamless provisioning and deprovisioning of user access while maintaining compliance, security, and operational excellence.

The IAM Operations Manager will act as the single point of contact for service governance, audit compliance, incident management, and operational process improvements. The ideal candidate will be proactive, detail-oriented, and possess strong leadership skills to drive IAM service maturity, improve operational efficiencies, and collaborate effectively with customer stakeholders.

Key Responsibilities :

• Oversee the daily provisioning and deprovisioning of user identity access, ensuring adherence to security policies and compliance requirements.
• Manage and optimize IAM business processes through effective automation opportunities.
• Identify and resolve gaps in IAM service delivery and operational workflows.
• Maintain service governance, ensuring efficient issue resolution and adherence to SLA / KPIs.
• Collaborate with internal teams to enhance service quality, efficiency, and compliance.
• Act as the primary contact for audit related queries, maintain / follow all IAM processes as per the customer framework.
• Participate and lead in Major / Critical incident calls from IAM perspective.
• Ensure and follow change management process as defined in customer policies.
• Investigate incidents related to identity access and recommend corrective action plans.
• Drive audit resolution efforts, supporting that compliance gaps are remediated in a timely manner.
• Work closely with the customer’s governance team to proactively address service governance issues.
• Lead service transition planning for new operational activities and IAM program rollouts.
• Work with customer leaders to support and implement IAM maturity roadmap strategies.
• Provide regular reporting and metrics on IAM service performance, compliance status, and operational improvements.
• Manage service escalations, ensuring prompt resolution and customer satisfaction.
• Collaborate with customer stakeholders to enhance IAM service delivery and align with business objectives.
• Demonstrate excellent management, accountability, and teamwork.
• Promote a culture of continuous improvement and operational excellence.
• Foster strong collaboration between the service provider team and customer stakeholders.

Required Qualifications & Experience :

• 8+ years of experience in IAM service delivery and operations management.
• Strong knowledge of user identity lifecycle management, IAM governance, and familiarity with different compliance frameworks.
• Experience in audit processes, security policies, and regulatory requirements related to IAM.
• Proven track record of managing IAM operational teams and ensuring high-quality service delivery.
• Excellent stakeholder management and written and verbal communication skills to collaborate with customer leadership.
• Ability to analyze and improve IAM processes, ensuring efficiency, security, and compliance.
• Strong problem-solving and escalation management skills.
• Proficiency in reporting, metrics analysis, and project planning.

Preferred Qualifications :

• Experience working in a managed services or service provider environment.
• Knowledge of IAM tools, Privileged Access Management(PAM), and Identity Governance Administration(IGA) solution including CyberArk, Sailpoint and other industry-leading technologies.
• Strong hand-on experience with ServiceNow / SharePoint / JIRA and Office platforms.
• Knowledge of IAM tools, familiarity with security frameworks (NIST, ISO 27001), and identity governance platforms.
• Prior experience in governance, risk, and compliance (GRC) functions within IAM.

Work Location :

• Onsite at the customer’s location(Toronto, Downtown)

This role is ideal for a seasoned IAM professional who thrives in an enterprise governance and service management role while ensuring top-tier IAM service delivery.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Contract

Job function

Job function

Information Technology

IT Services and IT Consulting

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