IAM Data Engineer: ETL, Data Modeling & 24/7 Support

KeyData Cyber; Toronto; On-site; CAD 52,000 - 70,000; Full time

Job summary

KeyData Cyber in Toronto is seeking an IAM Support Engineer – ETL & Data Modeling to join our Managed Services team. You will provide Level 2 support for IAM programs, troubleshoot ETL, SQL, data integration, data modelling, and IAM applications in a 24x7 global environment.

This onsite role requires shift work, weekend coverage as needed, and collaboration across IAM, data, and infrastructure teams. Competitive CAD base with bonus eligibility.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• 3+ years of experience in ETL, data integration, data engineering, or data-focused application support.
• Strong hands‑on experience with SQL, ETL processes, and data modelling.
• Experience troubleshooting complex data‑related issues in production environments.
• Experience with data extraction, transformation, loading, data mapping, validation, and troubleshooting.
• Some experience working with IAM/Identity and Access Management concepts.
• Ability to troubleshoot and resolve complex production issues efficiently.
• Knowledge of Unix/Linux basic administration/commands and Tomcat 9.0 is preferred.
• Strong understanding of ITIL processes and their application in a support environment.
• Excellent communication and collaboration skills.

Responsibilities

• Troubleshoot and resolve ETL, SQL, data integration, and data-related production issues within defined SLAs.
• Work with data modelling, data mapping, transformation, validation, and data quality to identify and resolve issues.
• Collaborate with connected application, infrastructure, and IAM teams to troubleshoot and resolve complex integration issues.
• Perform root cause analysis and implement solutions to minimize recurring issues and improve system performance.
• Manage incidents and escalations from Tier 1 support and service teams, ensuring timely resolution.
• Develop or enhance ETL processes, scripts, integrations, and data workflows as required.
• Maintain technical documentation and support knowledge-sharing across the Managed Services team.
• Participate in on-call, shift, and weekend support as required by the project.
• Enhance and customize existing connectors to optimize performance and functionality.

Skills

SQL

ETL

Data modelling

Data integration

IAM concepts

Unix/Linux

ITIL

Communication

Troubleshooting

Education

Bachelor's degree in CS/IT

Tools

SailPoint IdentityIQ

Tomcat 9

PowerShell

Java

BeanShell

Job description

KeyData Cyber in Toronto is seeking an IAM Support Engineer – ETL & Data Modeling to join our Managed Services team. You will provide Level 2 support for IAM programs, troubleshoot ETL, SQL, data integration, data modelling, and IAM applications in a 24x7 global environment.

This onsite role requires shift work, weekend coverage as needed, and collaboration across IAM, data, and infrastructure teams. Competitive CAD base with bonus eligibility.