I/s Support Technician

ITjobs.ca; Yellowknife; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is looking for an I/S Support Technician to join their IT team. This role involves diagnosing and providing technical support in a diverse environment, ensuring exceptional customer service. You'll be responsible for managing hardware and software, performing system upgrades, and participating in special projects. If you're passionate about technology and eager to contribute to a team focused on continuous improvement, this opportunity is perfect for you. Join a company committed to diversity and the career development of its employees.

Benefits

Health & Wellness Benefits

Pension Plan

Team Incentive Bonus

Paid Vacation

Work-Life Balance

Community Involvement

Qualifications

• Two years technical diploma with four years experience in IT.
• Extensive experience with Windows Server and Linux systems.

Responsibilities

• Provide ongoing technical support for hardware and software.
• Diagnose network and software failures, providing timely resolution.

Skills

Technical Support

Troubleshooting

Customer Service

Network Management

Operating Systems

Education

Technical Computer Diploma

Tools

Windows Server

Red Hat Linux

BlueCat DNS

Active Directory

VMware

Job description

Northwestel is seeking an employee to join the IT team! As a I/S Support Technician, you will carry out and diagnose on-going technical support functions in an environment with a mix of hardware, operating systems, and applications while providing exceptional customer service.

Employment Equity

Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, we are committed to the employment and career development of our Indigenous peoples. If you are an Indigenous person, a woman, a person with a disability, or a visible minority please indicate so when you are completing the pre-screen questions as you apply to receive hiring preference.

Specific Accountabilities

• Carry out on-going technical support functions in an environment with a mix of hardware, operating systems, and applications.
• Diagnose and troubleshoot network hardware equipment and software failures and provide resolution and/or escalation in a timely manner.
• Perform ongoing analysis and monitoring of systems to proactively diagnose and respond to incidents and problems.
• Provision and install new virtual and physical servers.
• Document, install and support a variety of operating systems and application software.
• Perform analysis of system and service performance and provide recommendation for upgrades.
• Perform operating system software upgrades, such as installing new hardware/software, apply application and security patches, etc.
• Perform routine maintenance such as applying patches, performing backups and restores, managing disk space, and responding to security concerns.
• Provide 2nd level support for external and internal help desk technicians.
• Participating in special projects and technical review committees.
• Working in a team environment with cross departmental interaction.
• Contributes to Customer Experience, Operations Service Delivery related continuous performance improvements.
• Commit to continuous learning of new technologies and keeping skills up to date.
• Cross trains others in area of competency.
• Perform administrative tasks such as tracking software licensing, reviewing logs, using change control systems, producing documentation, etc.
• May be required to perform work in shifts.
• Participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement, as well as, ensuring all safety training is kept current.
• Timely completion of all administrative tasks including, but not limited to: time reporting, expense reporting and submission of corporate card statements.
  
  

Knowledge And Skills Required

• Two (2) year technical computer related college diploma/certificate from a recognized institution with four (4) years’ experience in similar roles.
• Must have extensive experience in at least one, and working knowledge of one or more of the following Operating Systems:
• Windows Server 2016, 2019 or 2022 and
• Red Hat Linux– other variants of Linux will be considered.
• Extensive knowledge of at least one, and working knowledge of at least one more of the following Applications:
• BlueCat DNS and DHCP.
• Windows DNS.
• Active Directory.
• Microsoft M365.
• Blackberry Messaging and UEM platform.
• ISCSI Storage.
• Solar Winds Orion.
• Barracuda Spam Firewalls.
• Working knowledge of the following technologies:
• Dell/EMC (SAN).
• Cisco UCS and Cisco Networking equipment (Routing and Switching).
• VMware ESXi, vSphere.
• Data Domain/Networker.
• Demonstrated knowledge of LANs and network routing, switching (VLANs) as it applies to providing service to end users.
• Must have good hands-on and analytical troubleshooting skills.
• Must be able to work under stress and meet critical deadlines.
• As part of the recruitment process for this position, candidates may be required to take pre-employment tests and/or complete work simulation exercise to assess job fit.
  

What We Offer You

• Health & Wellness Benefits, Pension Plan, Discounts
• Team Incentive Bonus
• Paid Vacation with a Vacation Travel Allowance
• Work-Life Balance
• Community Involvement
  
  

Closing

Applications will be reviewed as they are submitted. Posting will remain active until the position is filled.

As a safety conscious COR Certified organization, we have an established and comprehensive safety program. We expect all employees to participate in our organizational health and safety programs, adhering to all safe work procedures focused on continuous improvement.

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