Hydronics Inside Sales Specialist

WolseleyCanada; Calgary; On-site; CAD 45,000 - 60,000; Full time

Job summary

A leading wholesale distributor in Calgary is seeking a dedicated customer service representative for Hydronics and Heating. The ideal candidate will have at least two years of relevant experience and must be committed to exceptional customer service. Responsibilities include providing technical support, processing sales orders, and addressing customer inquiries. Full health care benefits and career development opportunities included.

Benefits

Full health care benefits starting day one

Comprehensive benefits fully paid by the company

Life insurance and wellness programs

Retirement savings programs with employer contribution

Paid vacation and sick time

Bonus programs

Employee discounts

Education reimbursement

Qualifications

• Minimum of two years experience in a similar customer service role.
• Knowledgeable of industry products and Hydronics.
• Computer literate with an ability for multitasking.

Responsibilities

• Provide excellent customer service both over the phone and in person.
• Ensure accurate pricing, inventory, and delivery information.
• Achieve sales targets as set by manager.

Skills

Customer service expertise

Problem-solving

Technical support skills

Telephone communication skills

Tools

AS400 system knowledge

Job description

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Responsible for providing superior customer service to customers over the phone or in person for Hydronics and Heating customer needs. Responsibilities include assessing the customer needs promptly and efficiently, making product recommendations, providing accurate information regarding the product details, taking sales orders and ensuring that delivery times and information are recorded accurately to ensure that we exceed the customers’ expectations.

What’s in it for you?

• Full health care benefits starting day one.
• Career development and training opportunities
• Comprehensive benefits with premiums fully paid for by the company for the “Core” package.
• Life insurance, disability and wellness programs
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands
• Education reimbursement for employees
• Employee referral program
• Safety shoe reimbursement

What you will do:

• Responsible for completing the order process which includes offering pricing terms according to established margins; sourcing of additional products; and generating sales orders;
• Ability to use resource materials to problem solve and find solutions for customers;
• Provide technical support to both Wolseley team and customers;
• Ensuring customers are provided with accurate pricing, inventory, and delivery information;
• Provide excellent customer service to new and existing customers to maintain relationships and to cultivate additional business;
• Work successfully in a team environment with a drive to provide strong customer support;
• Responding to customers requests and inquiries in a timely manner;
• Achieving sales and process targets and objectives as set by manager;
• Participate in trade shows, training, and vendor product meetings to remain up to date on product knowledge, emerging trends, rebates, and product offerings;
• Understanding customer needs and promote and up sell products;
• Adheres to company safety policies and regulations;

What you will bring:

• A minimum of two (2) years experience in a similar role, preferably within a wholesale distribution environment or Hydronics Installation/service
• Must be computer literate, knowledge of AS400 system would be an asset.
• High level of commitment to exceptional customer service;
• Knowledgeable of industry products;
• Must have excellent telephone skills.
• Demonstrated initiative with the ability to work in a collaborative team based environment;
• Highly organized in prioritizing work and multi-tasking;

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.