Hybrid Donor Support Agent (Fixed-Term)

The Mustard Seed; Calgary; Hybrid; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

The Mustard Seed in Calgary, Alberta is seeking a service-oriented Contact Center Agent dedicated to delivering exceptional donor and client support. You will respond to inquiries, resolve concerns, and build positive relationships through professional communication, while supporting donor stewardship with thank-you calls and CRM data entry.

This fixed-term role runs September 2026 through January 2027, with a Monday–Friday schedule, and reports to the Donor Relations Manager.

Qualifications

• Post-secondary education; nonprofit background preferred.
• Proficiency in Microsoft Office with data entry ability.
• Exceptional customer service skills and problem-solving.
• Strong English written and oral communication.
• Ability to work independently and in a team; drive and initiative.
• Call center experience or related asset.
• Experience with CRM systems preferred (Salesforce, Natterbox).

Responsibilities

• Handle high volume donor and client inquiries by phone.
• Resolve donor concerns and questions via call, email, mail.
• Update donor records accurately in the CRM.
• Make outbound thank-you calls to donors.
• Support donor stewardship and engagement activities.
• Assist Donor Relations and Development teams as needed.
• Maintain knowledge of programs and donations needs.

Skills

Customer service orientation

Excellent communication

Time management

Team collaboration

Problem solving

English fluency

Education

Post-secondary education

Tools

Salesforce

Natterbox

MS Office

Job description

The Mustard Seed in Calgary, Alberta is seeking a service-oriented Contact Center Agent dedicated to delivering exceptional donor and client support. You will respond to inquiries, resolve concerns, and build positive relationships through professional communication, while supporting donor stewardship with thank-you calls and CRM data entry.

This fixed-term role runs September 2026 through January 2027, with a Monday–Friday schedule, and reports to the Donor Relations Manager.