Hybrid Crypto Product Support Specialist

Skillhub Solutions Inc.; Vancouver; Hybrid; CAD 61,000 - 81,000; Full time

Benefits offered by this job

Health benefits

Dental insurance

Retirement savings

Paid leave

Employee discounts

Job summary

Thales is seeking a Product Support Specialist in Vancouver to help customers resolve complex technical issues on Thales crypto products. You will diagnose problems, recommend remediation, and manage Level 2/3 interactions with global teams, engineers, and vendors.

The role involves documenting issues, supporting patches, and helping improve customer issue-management processes while working in a hybrid Vancouver environment.

Qualifications

• Bachelor’s or associate’s degree in engineering, computer science, or a related field, or equivalent hands‑on experience.
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Responsibilities

• Troubleshoot complex customer issues involving system configuration, product functionality, bugs, enhancements, and upgrades.

Skills

Linux

LDAP

Networking

VMware

SQL

Bash

Python

Security monitoring

Education

Bachelor’s degree in engineering/CS or related field

Tools

MongoDB

MySQL

Oracle

MSSQL

PostgreSQL

VMware

Job description

Thales is seeking a Product Support Specialist in Vancouver to help customers resolve complex technical issues on Thales crypto products. You will diagnose problems, recommend remediation, and manage Level 2/3 interactions with global teams, engineers, and vendors.

The role involves documenting issues, supporting patches, and helping improve customer issue-management processes while working in a hybrid Vancouver environment.