Hybrid Call Center Agent

Bill Gosling Outsourcing; Ottawa; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking enthusiastic Call Center Agents to join their dynamic team. This role involves engaging with customers, providing exceptional service, and navigating company systems to resolve inquiries. With a focus on making lives better, the company offers a supportive environment where your contributions truly matter. Enjoy growth opportunities, comprehensive training, and a fun workplace culture that celebrates diversity and inclusion. If you thrive in a fast-paced environment and are passionate about helping others, this is the perfect opportunity for you!

Benefits

Growth Opportunities

Comprehensive Training

Team-Oriented Culture

Diversity & Inclusion

Fun Workplace

State-of-the-Art Offices

Rewarding Work

Qualifications

• Previous experience in customer service is required, call center experience preferred.
• Ability to engage customers with clarity, empathy, and professionalism.

Responsibilities

• Engage with customers on calls and emails to update account information.
• Provide outstanding customer service by listening and resolving issues.

Skills

Customer Service Experience

Strong Communication Skills

Problem-Solving Ability

Tech-Savvy

Schedule Flexibility

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, focused on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

We are hiring Hybrid Call Center Agents to support a client in the financial sector. If you have strong communication skills, a problem-solving mindset, and a passion for helping customers, we’d love to see you apply!

Compensation starting at $17.50/hour.

What You'll Do:

• Engage with customers on all inbound/outbound calls, emails, and other channels of communication applicable and/or supports to update customer’s account information.
• Provide outstanding customer service by listening, understanding needs, and resolving issues.
• Navigate company systems to update customer information and process requests accurately.
• Maintain a positive and professional attitude while handling high-volume calls.
• Adhere to financial sector compliance and security protocols.

What We're Looking For:

• Customer Service Experience: Previous experience in a customer service role is required. Call center experience is preferred.
• Strong Communication Skills: Ability to engage customers with clarity, empathy, and professionalism.
• Problem-Solving Ability: Quick thinking and resourcefulness to resolve customer concerns.
• Tech-Savvy: Comfortable using multiple systems and applications while handling calls.
• Schedule Flexibility: Available for shifts between 8 AM – 8 PM Monday to Friday.
• Hybrid Work Setup: First 30 days of training will be onsite at our Barrie office. After training, a minimum of 2 days per week onsite is required.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website – https://www.billgosling.com/careers

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At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!