HVC Relationship Manager

Betway Group; Canada; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading online gaming company is seeking a HVC Relationship Manager for the Canadian market. The role focuses on maintaining strong customer relationships and delivering exceptional service. Candidates should have 3-5 years of experience in iGaming and a strong understanding of the Canadian market. Join a dynamic team dedicated to providing a world class experience for loyal customers.

Qualifications

• 3-5 years of account management experience in an iGaming company required.
• Strong verbal and written communication skills are essential.
• Experience in hosting customers and delivering world class service.

Responsibilities

• Establish and maintain strong customer relationships.
• Ensure compliance processes are seamless for customers.
• Manage and report on performance to increase retention rates.
• Provide a world class service as the main contact for HVC customers.

Skills

Strong verbal and written communication skills

Experience working collaboratively in cross-functional teams

Expertise in managing multiple projects

Exceptional attention to detail

Ability to adapt quickly to changing environments

3-5 years of account management experience

Clear understanding of Canadian iGaming

Strong knowledge on North American sports and casino products

Strong AML, Responsible Gaming knowledge

Job description

Kick-start your career in the online gaming world and experience the very latest in technology and innovation.

Department: Data & Analytics

Reporting to: Global Head of HVC

Who we are

We’re part of Super Group, the NYSE-listed digital gaming company behind some of the world’s leading Sports and iGaming brands.

At Betway, we’re driven by our shared vision to become the global leader in the online sports betting and casino industry. Our people are forward-thinking team-players who thrive on a collective diversity of skills and backgrounds. Founded in 2006, our teams in Guernsey, London, Malta, Germany, Portugal and Spain and are constantly expanding and evolving.

The Betway HVC team is hiring a HVC Relationship manager for the Canadian Market. Our team is responsible for delivering a world class experience to our most loyal customers. We put customer safety and sustainability at the heart of what we do. With a relentless will to win, we make data led decisions that prioritise our customers.

Who we’re looking for

We’re on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At Betway, every day is action-packed, and we expect you to bring your A-game. In return, you’ll find a supportive environment where your skills can flourish and your career can soar.

Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.

Why we need you

We’re on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.

A HVC Relationship manager is responsible for establishing and maintaining customer relationships. Utilising the full asset suite of Betway Global partnerships, you will help contribute to vision of delivering the world’s best iGaming customer experience.

How?

Your contribution will be visible by delivering actionable results around key topics including but not limited to, Source of funds and Source of wealth processes, customer identification, exceptional communication, industry leading retention and money can’t buy experiences.

What you’ll be doing

As part of your role, your responsibilities will include:

• Responsible for completing identification tasks and profiling our most loyal customers
• Provide a seamless experience during customers compliance processes, with the goal of increasing compliance pass rates
• Be customer obsessed, striving to deliver a mobile led experience and deliver feedback to wider stakeholders of customers experiences
• Use Betways global partnerships to create and attend a world class hospitality calendar for Canadian customers
• Use data to help assist in the automation of customer journeys with a tireless focus on mobile first gaming
• Managing a sustainable cohort of account managed customers
• Manage and report on performance with a key focus on increasing long term player values and retention rates
• Providing a world class service to our customers that builds trust, being available and the central point of all HVC customer contact.
• Deliver a strong return on investment within budget for both on and off-site hosting

This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties in order to achieve business objectives.

Essential skills you’ll bring to the table

The necessary skills that we require for this role include:

• Strong verbal and written communication skills, with the ability to convey complex ideas clearly and effectively
• Experience working collaboratively in cross-functional teams, with a focus on achieving shared goals
• Expertise in managing multiple projects simultaneously, with a track record of delivering on time and within scope
• Exceptional attention to detail, ensuring high standards of quality in all outputs
• Ability to adapt quickly to changing environments and priorities, maintaining effectiveness in dynamic situations
• 3-5 years of account management experience in an iGaming company
• Experience in hosting customers, knowing what world class service looks like
• Clear understanding of Canadian iGaming
• Strong knowledge on north American sports and casino products
• Strong AML, Responsible Gaming inclusive of SoW and SoF knowledge.

Desirable skills you’ve got up your sleeve

It would be great if you also have some the following skills:

• Previous experience in the sports marketing industry
• Previous experience in a regulated industry, preferably gaming
• French-Canadia speaker
• Experience collaborating with cross-functional teams to design and optimize automated user journeys.

Our values are non-negotiables

Our culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees in order for you to embed in and drive our culture forward.

These competencies are:

• Ownership and accountability
• Initiating action
• Resilience
• Team orientation
• Integrity

Be part of that Superclass feeling.

At Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 20 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.

It’s all about putting your experience first and ensuring honesty and fairness in all we do.

Here, your growth is supported and your contributions valued.

Game on!

*Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.

*Shortlisted candidates may need to complete an assessment.

This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.

Should you not hear from us within 2 weeks, please deem your application as unsuccessful.

The perfect place to work, play and grow!

About Us

Betway Group is a proud member of Super Group, who are listed on the New York Stock Exchange (ticker: SGHC).

We are a leading provider of innovative and exciting entertainment across sports betting, casino and esports betting. Founded in 2006, our teams in Malta, Guernsey, Spain and London are constantly expanding and evolving.

By developing and utilising the very latest technologies,we have remained at the forefront of the online gaming industry, providing innovative and interactive gaming experiences in a fair, safe and responsible environment.

Driven by our shared vision to become the global leader in the online sports betting and casino industry, our people are forward-thinking, team-players who thrive on a collective diversity of skills and backgrounds.

We provide our teams with the tools to create market-leading, cutting-edge interactive gaming experiences, from pre-game and live sports betting, to esports and casino.

We bring our people closer to the action – putting them at the heart, making them feel part of it.

We live and breathe our values – these values define how we conduct ourselves in everything we do shaping how we interact with each other, our customers and our business partners.

If you can imagine yourself in an environment which thrives off collaboration, and where everything is possible, then Betway could be the place for you.