HVAC Technical Support Advisor- EN

Master; Burnaby; Hybrid; CAD 70,000 - 95,000; Full time

Job summary

Master is seeking an HVAC Technical Support Advisor who will provide technical after-sales service and training in HVAC-R. The role requires extensive field experience, problem-solving skills, and the ability to support both internal teams and clients across Western Canada in a hybrid capacity.

Benefits

Medical and dental coverage from day one

Contribution to a collective registered retirement savings plan

Wellness spending account

Employee assistance program

Access to telemedicine

Reimbursement of professional association membership fees

Flexible remote work policy

Qualifications

• 5 to 10 years of field experience in HVAC-R industry.
• Fundamental or advanced understanding of electrical wiring schematics.
• Ability to read building mechanical plans and specifications.

Responsibilities

• Provide local tech support for factory partner brands.
• Assist in troubleshooting HVAC&R equipment.
• Facilitate start-ups of HVAC and VRF equipment.

Skills

Problem Solving

Communication

Organizational Skills

Education

Technical institute or college diploma in HVAC-R or related field

Tools

MS Office

Job description

Join to apply for the HVAC Technical Support Advisor- EN role at Master

4 days ago Be among the first 25 applicants

Join to apply for the HVAC Technical Support Advisor- EN role at Master

Get AI-powered advice on this job and more exclusive features.

The HVAC Technical Support Advisor will have the responsibility of working with the technical services and product management teams to provide technical after sales service to HVAC-R technicians and to proactively help deliver training to customers and staff. This person will provide support to partners in Western Canada. This position is a hybrid role and can be based in Manitoba, Saskatchewan, Alberta and British Columbia. Ability to travel is a requirement of this position.

What You Will Accomplish With Us

• Provide local tech support assistance for our factory partner brands.
• Assist customers in trouble shooting of our HVAC&R equipment brands. This assistance will be provided through phone, video conference and when required travel to job sites.
• Help resolve technical issues processing of special labor and material claims between contractor, Master Group and the manufacturer partners.
• Facilitate start-ups of HVAC and VRF equipment.
• Act as technical resource to the Master Group sales teams.
• Prepare and provide technical training and fulfill the objectives given by the product management director.
• To professionally represent Master Group Inc’s best interest at all times when interacting with internal teams, external customers and building owners.
  
  

What You Bring To Our Team

• Excellent problem solving skills.
• Technical institute or college diploma in the HVAC-R or related field.
• Minimum of 5 to 10 years of field experience in the HVAC-R industry.
• Trouble shooting mechanical HVAC-R equipment and controls.
• Proficiency with computers and a moderate to advanced knowledge of MS Office and manufacturer based software.
• Working in a dynamic Team group.
• Ability to work under pressure.
• Excellent communication and organizational skills.
• Takes initiative and is resourceful.
• Functioning in a fast-paced environment requiring timeliness.
• Fundamental or advanced understanding of electrical wiring schematics.
• Basic ability to read building mechanical plans and specifications.
• Professionalism, diplomacy and courtesy.
• Proficient at writing reports.
• At ease presenting to people on technical and training material.
• Valid driver’s license.
  
  

Compensation Information

Base Salary Range: $70,000 - $95,000 annually

Supplemental Pay Types Include: annual bonus

Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us!

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy
  
  

Master, for over 70 years

We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.

It's good to work with us

At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale

Referrals increase your chances of interviewing at Master by 2x

Sign in to set job alerts for “Technical Support Advisor” roles.

Surrey, British Columbia, Canada 1 month ago

Burnaby, British Columbia, Canada 4 days ago

Burnaby, British Columbia, Canada 1 week ago

Burnaby, British Columbia, Canada CA$60,000.00-CA$95,000.00 3 weeks ago

Coquitlam, British Columbia, Canada 1 week ago

Front Desk Service Representative (Regular Full-Time)

Operations Customer Service Representative

Operations Customer Service Representative

Richmond, British Columbia, Canada 1 day ago

Centralized Call Centre Representative (Remote)

Richmond, British Columbia, Canada 9 hours ago

Burnaby, British Columbia, Canada $40,000.00-$60,000.00 3 days ago

Burnaby, British Columbia, Canada 2 weeks ago

Operations Customer Service Representative

Port Coquitlam, British Columbia, Canada 1 week ago

Delta, British Columbia, Canada 2 months ago

Operations Customer Service Representative

Richmond, British Columbia, Canada $42,000.00-$55,000.00 16 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.