HVAC Technical Support Advisor

Master; Burnaby; Hybrid; USD 70,000 - 95,000; Full time

Job summary

A leading HVAC-R company is seeking an HVAC Technical Support Advisor who will provide technical after-sales support and training to HVAC-R technicians. The ideal candidate will have a diploma in HVAC-R, 5-10 years of field experience, and excellent problem-solving skills. This full-time position is hybrid and requires travel across Western Canada, offering a salary range of $70,000 - $95,000, alongside various benefits including medical coverage and a retirement plan.

Benefits

Medical and dental coverage

Retirement plan contributions

Wellness spending account

Employee assistance program

Telemedicine access

Reimbursement for professional memberships

Early vacation program

Flexible remote work policy

Qualifications

• 5-10 years of field experience in the HVAC-R industry.
• Basic understanding of electrical wiring schematics.
• Report writing skills and comfort presenting technical and training material.

Responsibilities

• Provide local tech support for factory partner brands.
• Assist customers with troubleshooting HVAC equipment.
• Facilitate start-ups of HVAC and VRF equipment.

Skills

Excellent problem-solving skills

Strong communication skills

Troubleshooting HVAC-R equipment

Proficiency with MS Office

Ability to work under pressure

Education

Diploma in HVAC-R or related field

Tools

Manufacturer-specific software

Job description

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The HVAC Technical Support Advisor will work with the technical services and product management teams to provide technical after-sales service to HVAC-R technicians and to proactively help deliver training to customers and staff. This position provides support to partners in Western Canada and is a hybrid role based in Manitoba, Saskatchewan, Alberta, or British Columbia. Travel is required.

What you will accomplish with us:

• Provide local tech support for our factory partner brands.
• Assist customers with troubleshooting HVAC&R equipment via phone, video conference, and site visits.
• Help resolve technical issues related to labor and material claims between contractors, Master Group, and manufacturers.
• Facilitate start-ups of HVAC and VRF equipment.
• Serve as a technical resource to the Master Group sales teams.
• Prepare and deliver technical training as directed by the product management director.
• Represent Master Group Inc professionally when interacting with internal teams, customers, and building owners.

What You Bring to Our Team:

• Excellent problem-solving skills.
• Diploma in HVAC-R or related field from a technical institute or college.
• 5-10 years of field experience in the HVAC-R industry.
• Troubleshooting skills for mechanical HVAC-R equipment and controls.
• Proficiency with MS Office and manufacturer-specific software.
• Ability to work in a dynamic team environment and under pressure.
• Strong communication and organizational skills.
• Initiative and resourcefulness.
• Basic understanding of electrical wiring schematics and building mechanical plans.
• Professionalism, diplomacy, and courtesy.
• Report writing skills and comfort presenting technical and training material.
• Valid driver’s license.

Compensation:

Base Salary Range: $70,000 - $95,000 annually.

Additional compensation includes: annual bonus.

Master is an equal opportunity employer committed to diversity and inclusion. Elevate your career with us!

Benefits include:

• Medical and dental coverage from day one, along with short and long-term disability.
• Retirement plan contributions.
• Wellness spending account.
• Employee assistance program.
• Telemedicine access.
• Reimbursement for professional memberships.
• Early vacation program.
• Flexible remote work policy.

About Master:

Over 70 years of HVAC-R leadership, with over 1,400 employees and operations across Canada and the US.

Our Culture:

We promote a dynamic, collaborative, and open environment emphasizing teamwork, communication, and employee growth.

Seniority level: Mid-Senior level.

Employment type: Full-time.

Job function: Information Technology.

Industry: Wholesale.

Location: Burnaby, British Columbia, Canada.

Apply now to join our team and advance your career!