HVAC Maintenance Technician

Position Title: Maintenance Technician
Reports To: Field Supervisor or General Manager
Status: Full-time, Regular position
Category: Technician
Location: [Location Name & Address to be filled in]

Why Join the Service Experts Team?

Our team comprises the best professionals; we prioritize doing right by our customers and employees. We offer comprehensive training, support, and unlimited growth opportunities. Join us and become an EXPERT!

Company Perks and Benefits

• Top pay for top performers, including incentives and bonuses (depending on the position)
• Our top Maintenance Technicians earn over $80,000 annually, with total compensation including hourly wage plus spiffs/commissions; this may vary by center
• Generous PTO: 20 paid days off in the first year, increasing to 25 days after the second year
• No layoffs during slow seasons due to our extensive customer base
• Opportunities for advancement and career growth across the U.S.
• Company-provided smart phone, tablet, uniform plan, and tool replacement program
• Internal Training Academy for skill enhancement
• 401(k) Retirement Savings Plan with company matching
• Company-paid Life Insurance with options for employees and families
• Disability insurance options
• Supplemental benefits such as legal advice, pet insurance, and health advocacy

Position Summary

Under general supervision, performs precision tune-ups and maintenance on HVAC equipment. Communicates with customers to answer questions, resolve issues, and ensure satisfaction. Promotes products and services. Reports to the Field Supervisor or General Manager.

Key Responsibilities

1. Perform maintenance calls under supervision
2. Conduct routine tune-ups and maintenance on HVAC systems and accessories
3. Inspect and diagnose equipment to prevent breakdowns
4. Complete routine maintenance and cleaning
5. Manage parts and equipment delivery and removal
6. Assist Service Technicians in servicing HVAC systems
7. Record call details using handheld device; complete paperwork; handle payments if needed
8. Communicate status to dispatch
9. Provide excellent customer service
10. Promote products/services and generate sales leads
11. Maintain company property and tools
12. Represent the company professionally and ethically
13. Ensure company vehicle is stocked and maintained
14. Perform other duties as assigned

Health & Safety Responsibilities

• Report hazards and unsafe acts
• Use PPE as prescribed
• Follow safety procedures and participate in safety initiatives
• Report injuries or incidents immediately
• Comply with legislation and company policies

Desired Skills and Qualifications

• High school diploma or GED; technical training preferred
• Valid licensing/certifications as required
• EPA and safety certifications
• Knowledge of HVAC systems and troubleshooting
• Mechanical aptitude and tool proficiency
• Ability to read wiring diagrams
• Effective communication and organizational skills
• Valid driver’s license with acceptable record
• Flexible hours and on-call availability
• Ability to work in various environmental conditions
• Physical ability to lift up to 40 pounds and work in confined spaces