HVAC Install Operations Manager (Ottawa)

TEEMA; Ottawa; On-site; CAD 85,000 - 100,000; Full time

Job summary

TEEMA is seeking an HVAC Install Operations Manager in Ottawa to oversee a field operations team, ensuring high performance and customer satisfaction. The role requires a growth mindset and technical HVAC knowledge, alongside leadership and communication skills to facilitate team success and operational efficiency.

Qualifications

• 3-5 years of progressive experience overseeing a field operations team.
• Knowledge and technical experience within the HVAC and/or water heater industry.

Responsibilities

• Lead and manage a team of Technical professionals.
• Drive achievement of all Operational metrics.
• Ensure staffing plans maximize customer service.

Skills

Leadership

Communication

Problem Solving

Education

Gas Fitter 2 or 313d license

Job description

Job Title:HVAC Install Operations Manager (Ottawa)
Job ID:81250
Location:Ottawa, Ontario

What you will be doing:

• Learn and grow as an important part of a team that cares about the companyand its customers.

• Collaboratewith the all local Manager(s) to plan, budget and deliver on P & L targets

• Ensure staffing plans are forecast, updated and delivered to maximize customer service and meet our service commitments

• Measure, monitor and drive achievement of all Operational metrics and provide appropriate reporting and analysis

• Lead and support the development of a Growth through Install mentality that drives customer satisfaction and future business growth

• Coach and manage a team of Technical professionals to maximize their performance, engagement and achievement of objectives

• Identify opportunities for establishing relationships with Independent HVAC Installation Contractors.

• Drive excellence through our 3rd party partners by finding, selecting, and negotiating agreements with partners who are committed to the company’s strategy and goals. Manage these relationships to ensure these vendors deliver on all our key metrics and standards

• Perform regular reviews of cost, quality, safety and productivity metrics, setting plans and executing these effectively to drive optimal performance of Operations team and 3rd party partners through goal setting, observation, coaching and reviews

• Partner and collaborate with other stakeholders (i.e. Quality, Project Management, Training, HR, Regulatory) to continually improve team performance

• Drive ‘destination of choice’ for team members, customers and 3rd party partners by setting a standard of service excellence and engaging team members/3rd party partners to support this standard

• Deliver prompt and efficient resolution to customer inquiries/complaints

• Ensure exceeding install gross margin

What you must have:

• A growth mindset: above all else, we’re looking for people who are dependable, ambitious and want to grow with the company

• You are a determined self-starter with a high degree of integrity, sense of urgency, passion for high performance and attention to detail who thrives working in a team environment and individually

• 3-5 years of progressive experience overseeing a field operations team required

• Knowledge and technical experience within the HVAC and/or water heater industry is required

• Gas Fitter 2 or 313d license (would be an asset)

• Sales experience and a demonstrated ability to meet sales quotas would be an asset

• Demonstrated results in driving process control, productivity/quality improvement

• Excellent communication (written, verbal and presentation), interpersonal skills along with innovative thinking and problem solving skills

• Highly motivated to succeed with the ability to build team spirit, motivate team members and encourage collaboration

• Professional negotiation skills with the ability to influence and drive change

• Strong initiative to drive results with speed of implementation

• Strong ability to develop effective relationships with team, internal and external stakeholders

• Ability to challenge the status quo and help drive change

• Experience in a management role within a unionized environment is an asset

Salary/Rate Range: $85,000.00 – $100,000.00

For more information about TEEMA and to consider other career opportunities, please visit our website atwww.teemagroup.com