HVAC Branch Representative

Le Groupe Master; Vancouver; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading HVAC distributor in Vancouver is seeking a Branch Representative to manage customer relationships and provide exceptional service. Responsibilities include processing orders, sourcing parts, and maintaining inventory accuracy. Ideal candidates have strong communication skills and HVAC industry experience. Competitive salary and benefits are offered to support a dynamic team environment.

Benefits

Medical and dental coverage from day one

Retirement savings plan contributions

Wellness spending account

Employee assistance program

Telemedicine access

Qualifications

• Strong work ethic and team attitude.
• Experience in HVAC-R, retail sales, or technical fields is an asset.
• Availability for after-hours emergency calls.

Responsibilities

• Provide outstanding customer service in a wholesale distribution environment.
• Process orders and quotations, supporting sales teams.
• Manage incoming calls and messages professionally.
• Source parts and equipment with suppliers.
• Build and maintain customer relationships and trust.

Skills

Excellent communication skills

Problem-solving skills

Sales ability and persuasiveness

Ability to multitask

Ability to work independently

Education

Post-secondary education

Tools

Microsoft Office Suite

Forklift operation skills

Job description

Job Number : J0725-0311 | Job Type : Regular | Location : Vancouver, British Columbia, Canada | Category : Branch offices | Number of Positions : 1 | Reports to : Branch Director

As a Branch Representative, you will manage internal customer relationships, provide excellent customer service, process orders and quotations, and promote company products to increase sales. You will collaborate with sales teams, source parts and equipment, and maintain inventory accuracy.

If you enjoy delivering exceptional customer service, have HVAC industry knowledge and experience, and want to join a dynamic team, Master is the place for you! Apply now to join our Vancouver, BC branch.

What you will accomplish with us :

1. Provide outstanding customer service in a wholesale distribution environment;
2. Process orders and quotations, supporting sales teams;
3. Manage incoming calls and messages professionally;
4. Source parts and equipment with suppliers;
5. Understand client needs and recommend suitable products or services;
6. Build and maintain customer relationships and trust;
7. Follow company policies and procedures;
8. Address customer concerns promptly;
9. Conduct physical inventory and ensure accuracy and cleanliness;
10. Perform other duties, including after-hours on-call support.

What You Bring to Our Team :

• Excellent communication skills;
• Professional phone manner and customer service skills;
• Proficiency in Microsoft Office Suite;
• Ability to multitask, prioritize, and manage time effectively;
• Problem-solving skills;
• Sales ability and persuasiveness;
• Ability to work independently under pressure;
• Strong work ethic and team attitude;
• Post-secondary education (asset);
• Availability for after-hours emergency calls;
• Experience in HVAC-R, retail sales, or technical fields (asset);
• Refrigeration, heating, ventilation degree (asset);
• Forklift operation skills (training provided).

Compensation and Benefits :

Base Salary Range : $50,000 - $65,000 annually

Additional Pay : Overtime, annual bonus

The final salary will depend on skills and experience, compliant with regulations.

• Medical and dental coverage from day one;
• Retirement savings plan contributions;
• Wellness spending account;
• Employee assistance program;
• Telemedicine access;
• Reimbursement for professional memberships;
• Early vacation program.

About Master :

With over 70 years of leadership, Master is a top HVAC-R distributor and Canada's Best Managed Company since 2010. We employ over 1,400 staff across more than 55 branches in Canada and 30 in the US.

Why Work With Us :

We foster a dynamic, engaging, and supportive environment emphasizing open communication and teamwork, leading to shared success.