HVAC Branch Representative

Le Groupe Master; Nanaimo; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading distributor in the HVAC-R sector is seeking a Branch Representative in Nanaimo, British Columbia. Responsibilities include managing customer relationships, processing orders, and promoting products. Ideal candidates will possess strong communication skills, proficiency in Microsoft Office, and the ability to multitask. This position offers a competitive salary range of $50,000 - $65,000 annually and excellent benefits.

Benefits

Medical and dental from day one

Retirement plan contributions

Wellness spending account

Employee assistance program

Telemedicine access

Reimbursement for professional memberships

Early vacation program

Qualifications

• Excellent communication skills are essential for managing customer relationships.
• Professional phone etiquette is required for successful customer service.
• Proficiency in Microsoft Office Suite is expected for order processing and documentation.

Responsibilities

• Deliver outstanding customer service in a wholesale environment.
• Process orders and quotations; support sales teams.
• Manage incoming calls and messages professionally.

Skills

Excellent communication skills

Professional phone and customer service skills

Proficient in Microsoft Office Suite

Ability to multitask and prioritize

Problem-solving skills

Sales and persuasion abilities

Ability to work independently under pressure

Strong work ethic and team attitude

Education

Post-secondary education (asset)

Tools

Forklift operation (training provided)

Job description

Job Number : J0825-0040     Job Type : Regular

Location : Nanaimo, British Columbia, Canada

About the Role :

As a Branch Representative, you will manage customer relationships, provide excellent service, process orders and quotations, and promote products to increase sales. You will collaborate with sales teams, source parts and equipment, and maintain inventory accuracy.

Responsibilities :

• Deliver outstanding customer service in a wholesale environment
• Process orders and quotations; support sales teams
• Manage incoming calls and messages professionally
• Source parts/equipment with suppliers and buying groups
• Understand client needs; suggest suitable products/services
• Build and maintain customer trust and relationships
• Follow company policies and procedures
• Address customer concerns promptly
• Conduct physical inventory; ensure accuracy and cleanliness
• Support after-hours on-call duties as assigned

Qualifications :

• Excellent communication skills
• Professional phone and customer service skills
• Proficient in Microsoft Office Suite
• Ability to multitask and prioritize
• Problem-solving skills
• Sales and persuasion abilities
• Ability to work independently under pressure
• Strong work ethic and team attitude
• Post-secondary education (asset)
• Ability to respond to emergency calls after hours
• HVAC-R industry or related experience (asset)
• Refrigeration, heating, ventilation degree (asset)
• Forklift operation (training provided)

Compensation :

Salary Range : $50,000 - $65,000 annually

Additional Pay : Overtime, annual bonus

The final salary depends on skills and experience, compliant with regulations.

Benefits :

• Medical and dental from day one, disability coverage
• Retirement plan contributions
• Wellness spending account
• Employee assistance program
• Telemedicine access
• Reimbursement for professional memberships
• Early vacation program

About Master :

With over 70 years of leadership in HVAC-R, we are Canada's top private distributor with 1,400+ employees, 55+ branches, and operations across North America.

Why Work With Us :

We foster a dynamic, collaborative environment emphasizing open communication and teamwork, ensuring your success and growth within our company.