HVAC Branch Representative

Le Groupe Master; Burnaby; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading HVAC-R company in Burnaby is seeking a Branch Representative to manage customer relationships and provide excellent service. Key responsibilities include processing orders, supporting sales teams, and maintaining inventory accuracy. Ideal candidates will possess strong communication and customer service skills, and preferably have HVAC industry knowledge. The role offers a competitive salary and comprehensive benefits, fostering a collaborative work environment.

Benefits

Medical and dental coverage

Retirement savings contributions

Wellness spending account

Telemedicine access

Reimbursement for professional memberships

Qualifications

• Excellent communication skills, both verbal and written.
• Proficiency in Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.

Responsibilities

• Provide outstanding customer service in a wholesale distribution environment.
• Process orders and quotations; support sales teams with requests.
• Conduct physical inventory and ensure accuracy and cleanliness.

Skills

Communication skills

Customer service skills

Problem-solving skills

Sales skills

Time management

Education

Post-secondary education

Tools

Microsoft Office Suite

Job description

Job Number : J0625-0076  Job Type : Regular

City, Province, Country : Burnaby, British Columbia, Canada

Job Category : Branch offices

Number of Positions : 1

Reports to : Branch Director

Job Location : Burnaby

About the Role

As a Branch Representative, you will manage internal customer relationships, provide excellent customer service, process orders and quotations, and promote company products to increase sales. You will collaborate with sales teams, source parts and equipment, and maintain inventory accuracy.

Ideal Candidate

If you enjoy delivering exceptional customer service, have HVAC industry knowledge and experience, and want to join a dynamic team, Master is the place for you! Apply now to join our Burnaby, BC branch as a Branch Representative.

Your Responsibilities

• Provide outstanding customer service in a wholesale distribution environment.
• Process orders and quotations; support sales teams with requests.
• Handle incoming calls and messages professionally.
• Source parts and equipment with suppliers and buying groups.
• Understand customer needs and recommend suitable products or services.
• Build and sustain customer relationships through open communication.
• Follow company policies and procedures.
• Address customer concerns promptly and effectively.
• Conduct physical inventory and ensure accuracy and cleanliness.
• Perform additional duties, including after-hours on-call support, as assigned.

Qualifications

• Excellent communication skills, both verbal and written.
• Professional phone manner and customer service skills.
• Proficiency in Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills.
• Sales skills and persuasiveness.
• Ability to work independently under pressure.
• Strong work ethic and positive attitude.
• Post-secondary education (asset).
• Ability to respond to emergency calls during on-call rotations.
• HVAC-R industry or related experience (asset).
• Refrigeration, heating, ventilation degree (asset).
• Forklift operation skills; training provided if needed.

Compensation & Benefits

Base Salary Range : $50,000 - $65,000 annually

Additional Pay : Overtime, annual bonus

Final salary depends on skills and experience, in accordance with regulations.

Benefits include:

• Medical and dental coverage from day one, plus disability insurance.
• Retirement savings plan contributions.
• Wellness spending account.
• Employee assistance program for psychological, financial, and legal support.
• Telemedicine access from start date.
• Reimbursement for professional memberships.
• Early vacation program.

About Master

With over 70 years of history, Master is a leader in HVAC-R and one of Canada's Best Managed Companies since 2010. We operate over 55 branches and 3 distribution centers across Canada and 30 in the US, employing more than 1,400 staff.

Why Work With Us

We foster a dynamic, engaging, and supportive environment emphasizing open communication and teamwork. Join us to be part of a successful and collaborative company culture.