HVAC Branch Representative

The Groupe Master; Burnaby; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading HVAC-R distributor is seeking a Branch Representative in Burnaby, BC. Responsibilities include managing customer relationships, processing orders, and maintaining inventory. Applicants should have strong communication skills and a background in the HVAC industry. This role offers a competitive salary of $50,000 - $65,000 annually, along with comprehensive benefits including medical and dental coverage, retirement savings contributions, and a flexible work policy.

Benefits

Medical and dental coverage

Retirement savings plan

Wellness spending account

Employee assistance program

Access to telemedicine

Reimbursement of professional fees

Early vacation program

Flexible remote work policy

Qualifications

• Knowledge and experience in the HVAC industry is preferred.
• Previous experience in retail sales or technical related field is an asset.
• Ability to operate a forklift, training provided as needed.

Responsibilities

• Manage internal relationships with customers and provide excellent service.
• Process orders and quotations, supporting sales teams.
• Maintain inventory accuracy and cleanliness.
• Source parts and equipment from suppliers.

Skills

Excellent verbal and written communication skills

Professional phone manner

Problem solving abilities

Strong work ethic

Sales abilities

Education

Post-secondary education (an asset)

Tools

Microsoft Office Suite

Job description

As a Branch Representative, you will be responsible for managing internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work closely with the inside/outside sales teams, source parts and equipment, and maintain inventory accuracy.

If you are someone who enjoys providing exceptional customer service, has knowledge and experience in the HVAC industry, and wants to join a dynamic and dedicated team, then Master is the place for you! Apply now to become a Branch Representative and be a part of our talented team at our Burnaby, BC branch!

What you will accomplish with us:

• Provide an outstanding customer service in a wholesale distribution environment;
• Process orders and quotations using different methods and support inside and outside sales team with quotation requests;
• Manage all incoming phone calls and text messages in a professional manner;
• Source parts and/or equipment in collaboration with buying groups and suppliers;
• Understand clients’ needs and suggest appropriate products or services to achieve satisfaction;
• Build sustainable customer relationships and trust with customers account through open communication;
• Follow company guidelines, policies and procedures;
• Address customer's concerns and offer the best solution to solve the problem in a timely manner;
• Conduct physical inventory and maintain inventory accuracy and cleanliness;
• Various other related duties including after hours on-call duties to support the branch as assigned by supervisor.

What You Bring to Our Team:

• Excellent verbal and written communication skills;
• Professional phone manner and customer service skills;
• Working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook);
• Ability to multitask, prioritize, and manage time effectively;
• Problem solving abilities;
• Good sales abilities and persuasiveness;
• Ability to work under pressure unsupervised;
• Strong work ethic and positive team attitude;
• Post-secondary education (an asset);
• Ability to respond to emergency after hours call in an on-call rotation;
• Previous experience in HVAC-R industry, retail sales or technical related field (an asset);
• Completion of professional degree in refrigeration, heating, ventilation (an asset);
• Ability to operate a forklift, training will be provided as needed;

Compensation Information:
Base Salary Range: $50,000 - $65,000 annually
Supplemental Pay Types Include: overtime pay; annual bonus

The final salary will be determined based on the candidate’s skills and experience, in compliance with applicable regulations.

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection
• Contribution to a collective registered retirement savings plan upon starting your role.
• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.
• Access to telemedicine from the beginning of your employment.
• Reimbursement of professional association membership fees.
• Early vacation program.
• Flexible remote work policy

Master, for over 70 years
We've been the HVAC-R leader and one of Canada's Best Managed Companies since 2010. As the country's leading private HVAC-R distributor, we have over 1,400 active employees, operating in more than 55 branches and 3 distribution centers from British Columbia to the Atlantic provinces, as well as 30 branches in the United States.
It's good to work with us
At Master, we offer you a dynamic, stimulating and fun environment. With a firm belief in healthy, open communications, we take a hands-on approach with all our employees. Teamwork is an integral part of our values, and it's through teamwork that we achieve our greatest successes.