Hummingbird Lodge Host

Canada West Ski Areas Association; Nelson; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join a dynamic team at a beautiful ski resort as a Lodge Host! This seasonal role offers the chance to be an ambassador for guests, providing exceptional customer service in a vibrant lodge environment. You'll engage with visitors, handle reservations, and ensure a welcoming atmosphere while maintaining cleanliness and organization. Ideal for those who enjoy a fast-paced, customer-focused role in a stunning outdoor setting. If you have a passion for hospitality and the outdoors, this opportunity is perfect for you!

Qualifications

• 1 year barista experience and customer service skills required.
• Basic first aid certification and WHMIS are assets.

Responsibilities

• Provide quality guest services and assist with reservations.
• Maintain cleanliness of dining areas and assist in meal preparation.
• Handle cash transactions and provide friendly service.

Skills

Problem Solving

Interpersonal Skills

Communication Skills

Time Management

Customer Service

Education

Grade 12 Diploma or GED

Tools

Point of Sale System

Microsoft Office Suite

Google Apps

Job description

Job Title: Hummingbird Lodge Host
Location: Whitewater Ski Resort
Department: Hummingbird Lodge & Campground
Reports to: Hummingbird Lodge & Campground Supervisor
Employment Status/Type: Seasonal, (June – September)
Compensation: $18/hr

JOB SYNOPSIS:
Under the direction and supervision of the Hummingbird Lodge & Campground Supervisor, the Lodge Host will be an ambassador to all visiting guests. The primary role of the Lodge Host is providing barista/customer services in the Hummingbird Lodge Cafe; however, the lodge host is a versatile position and will be trained in all aspects of the operation, expected to jump in when needed.

SUMMARY OF RESPONSIBILITIES:

1. Using a sustainable approach in daily operations, planning, and development.
2. Ensure knowledge and understanding of (but not limited to) Department Manuals, CDPP, Employee Handbook to ensure continued success in Whitewater’s safety culture.
3. Assist in Whitewater’s KPI’s ensuring organizational goals are met.
4. Providing quality guest services to visitors and campers such as explaining rules and regulations, offering information/recommendations on the surrounding area activities/attractions.
5. Responsible for guest reservations, answering phone calls, replying to emails.
6. Assists campers with inquiries, responding to guest feedback and improving service delivery.
7. Communicating regularly with the Lodge Supervisors to ensure seamless operation and customer service.
8. Helping to ensure the cleanliness, organization, and sanitation of flatware, small wares, glassware, and cutlery.
9. Maintaining cleanliness of all guest use areas which include indoor and outdoor dining as well as public washrooms, showers, and dishwashing area within the lodge.
10. Change over of the rental suite, ensuring that it is fully stocked for each guest’s arrival.
11. Assisting with meal preparation when required.
12. Providing high quality, friendly, and efficient service.
13. Preparing and serving hot beverages, specialty coffees.
14. Serving prepared snacks to guests.
15. Keeping a clean, organized, and safe working environment.
16. Cash handling and balancing cash out.
17. Being readily available at all times to deal with problems or complaints that may arise.
18. Providing friendly, efficient & professional service to ensure a positive guest experience.
19. Reporting all maintenance issues to ensure safety of the lodge in a timely manner.
20. Ensuring proper waste management including collecting and sorting recyclables.
21. Administrative duties.
22. Other related duties as assigned.

REQUIRED QUALIFICATIONS / EDUCATION:

1. Grade 12 Diploma or GED.
2. 1 year barista experience.
3. Experience working in a lodge or in a guest/customer service position.
4. Experience handling cash/credit transactions and preparing end of day reconciliations.
5. WHMIS.
6. Serving it Right Certification.
7. Basic first aid certification is an asset.
8. Basic point of sales or inventory sales system experience.
9. Ability to work autonomously with minimal supervision.

SKILLS & ABILITIES:

1. Proven problem solving and prioritization skills.
2. Strong interpersonal and communication skills in English, both written and verbal required.
3. Able to work independently and resourcefully in a remote location.
4. Ability to respond quickly and responsibly to emergency situations.
5. Ability to communicate effectively with staff and guests.
6. Organization skills and attention to detail.
7. Able to prioritize with proven time management problem-solving skills.
8. Able to work collaboratively and cohesively with co-workers and the manager.
9. Reliable and dedicated; available to work any/all shifts daily, including weekends, evenings, and holidays.
10. Ability to effectively use business software including Microsoft office suite, Google apps, or familiarity with MtnOS is an asset.
11. Must be able to lift 50 pounds.

Please note: A current criminal records check will be required as part of the hiring process.